Position:
Clerk - 4, Switchboard
Department:
AS Communications Visitor Info
Position Status:
Temporary (Fixed Term)
Time Type:
Part time
Temporary Contract End Date:
2026-07-05
Union:
OPSEU CLERICAL 345 (Ontario Public Service Employees Union Clerical 345)
Location:
Peterborough, ON
Language:
English
Salary:
$30.66 - $32.90
per hour
THE PRHC DIFFERENCE:
Peterborough Regional Health Centre (PRHC) is a regional hospital delivering acute healthcare to a rapidly growing population of more than 300,000 in Peterborough and the surrounding communities, including the First Nations of Curve Lake, Hiawatha and Alderville.
With an annual budget of nearly $390 million, and a proud local history extending back over a century, PRHC has nearly 500 inpatient beds and offers a wide range of services, including specialized programs in renal, stroke, cardiac, cancer care, vascular surgery and mental health & addictions.
PRHC is located in Peterborough, Ontario, Canada a 90-minute drive north-east of Toronto. We are the region’s largest employer with more than 3,100 staff, 450 physicians with privileges, and a core group of 250 volunteers
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a culture that recognizes and celebrates the efforts and achievements of its people.
PRHC is proud to be recognized as one of the top 20 employers nationwide in the healthcare and social services category, and 199 overall among 300 Canadian employers across all sectors, on the Canada’s Best Employers list released by Forbes in 2025.
What We Offer
We're committed to supporting our people with meaningful rewards and experiences, which may include:
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A competitive total rewards package aligned with the position
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Pension plan with employer contributions for eligible roles
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Health, wellness, and lifestyle perks, including fitness memberships and travel savings
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On site gym 24/7 free to all employees
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Ongoing learning and development opportunities to support your growth
HOURS OF WORK:
The stated hours of work are approximate as schedules are subject to change with the operational needs of the Health Centre. Changes made to hours of work will follow the terms of the applicable collective agreement, company policy and/or legislation.
Approximate # of hours: 18.75
Type of Shifts: Days, Evenings, Nights, Weekends, Stats
WHAT YOU’LL DO:
The Switchboard Operator processes emergency and non-emergency call centre communications such as in-coming telephone calls, on-call physician locating, monitoring of fire alarms and emergency code dispatch.
WHAT YOU’LL BRING:
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Grade 12 Diploma and 911 Emergency and Call Centre Communications Diploma required or, equivalent education and work experience may be considered
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Related experience may include but is not limited to: Emergency Services Call Centre, 911 Communications, or other dispatch/call centre experience handling emergency situations
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Previous demonstrated experience working in a fast-paced Switchboard or relevant Call-Centre environment is required or, two years of relevant hospital experience required
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Demonstrated experience working with Microsoft Excel,Word, and Sharepoint required
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Experience working with the public would be an asset
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Recent Switchboard Experience in the last 12 months preferred
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Basic Emergency Management Certificate
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Emergency Management Certificate/Diploma/Degree
WHO YOU ARE:
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Ability to remain calm during emergency situations and carefully follow code procedures.
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Ability to maintain composure and demonstrate patience in stressful situations.
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Ability to communicate effectively, multi-task and provide excellent customer service are skills.
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Ability to type with accuracy, at a minimum speed of 25-30 words per minute.
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Ability to reconcile and record information (including financial information) with accuracy.
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Demonstrated ability to work independently and possess initiative to make decisions based on existing Health Centre policies and procedures.
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Good verbal, written and listening communication skills.
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Good computer skills.
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Ability to work in a team environment.
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Maintain a high standard of professionalism within the work environment
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Ability to multi-task.
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Demonstrated ability to maintain confidentiality and follow privacy regulations.
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Demonstrated customer service skills
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Ability to work overtime (timing for breaks and shift extensions may be dependent on relief coverage being available)
This position is for a current vacancy.
OUR COMMITMENT:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.
We invite all interested individuals to apply and encourage applications from members of all equity-deserving communities, including those who identify as Indigenous, black, racialized, women, people with disabilities and people with diverse gender identities, expressions, and sexual orientations. Even if your past experience doesn’t quite align with every qualification on this position, we still encourage you to apply as you may be the right candidate for another role within our organization.
Peterborough Regional Health Centre is committed to creating and maintaining an inclusive and accessible environment that is in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should you require accommodation through the recruitment and selection process, please notify us by indicating this on your application form and upon initial contact by our recruitment team. This will ensure that we can tailor the recruitment process to meet your accommodation needs.
Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.
