Come join our dynamic team in Peterborough!
Are you an administrative professional committed to providing excellent customer service in a fast paced environment? If so, consider this opportunity to provide a range of administrative, program and financial support services related to employment programs to support our Employment and Training Division.
If you are someone who thrives working in a collaborative and inclusive work environment where you enjoy providing a full range of administrative services, we would love to hear from you!
NOTE: This position will require you to work from 901 Lansdowne Street West, in Peterborough, Ontario.
You will:
- Prepare and review new client application files, review applications for accuracy and completeness
- Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
- Prepare a variety of correspondence and other materials for clients and/or staff
- Provide quality customer service to clients at front counter and reception, responding to general inquiries (in person, by phone or email)
- Process contracts and enter information into database systems
- Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
- Provide financial and budget management support services
- Process office accounts payables and receivables
You will be required to travel frequently throughout the region to support service delivery.
- You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone and by email (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports.
- You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public.
- You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems, tracking and records management.
- You have an understanding of employment services and related programs and activities.
- You are able to interpret and apply relevant employment legislation, regulations and other practices and procedures such as Freedom of Information (FOI) in order to answer inquiries from clients.
- You have analytical, reasoning and problem-solving skills.
- You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties.
- You are able to work in a team environment.
- You have computer skills and proficiency in office software such as word processing, spreadsheet and database applications.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
This role comes with a comprehensive compensation and benefits package that includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- group health, dental, life and disability benefits
- a range of vacation and leave options
- an Employee and Family Assistance Program, which provides confidential counseling services
