HRleaf is seeking an experienced and motivated people leader to join as a Consulting Team Lead. In this role, you will guide a team of Consultants and Analysts, turning strategic direction into consistent, high-quality client delivery on a day-to-day basis.
Reporting to the Director of Consulting Services, this is a hands-on leadership position focused on team development, performance management, workflow coordination, and ensuring smooth execution of client engagements. You will play a key role in maintaining service excellence, resolving escalations, and strengthening operational processes across the team.
What You’ll Be Doing
- Translate leadership strategy into clear, actionable plans and daily execution across the team
- Lead, coach, and develop a team of Consultants and Analysts by setting expectations and supporting performance growth
- Manage team workload, prioritize assignments, track deliverables, and remove barriers to ensure timely completion
- Strengthen team capability through coaching, knowledge sharing, and improved decision-making
- Handle client and internal escalations, ensuring timely resolution and clear communication throughout
- Identify opportunities for improvement and enhance workflows, tools, templates, and processes
- Monitor service quality and consistency across engagements, ensuring compliance and risk awareness
- Maintain a small portfolio of clients to stay closely connected to the client experience and model best practices
What We’re Looking For
- Proven experience in people leadership, with a strong focus on coaching, accountability, and team development
- 5+ years of experience in Group Benefits and/or Group Retirement
- Strong ability to manage priorities, make decisions, and guide teams in fast-paced or complex environments
- Excellent communication skills with the ability to provide clear direction and constructive feedback
- Experience managing escalations and resolving issues with sound judgment
- Strong organizational and delegation skills with the ability to manage competing priorities
- Life License (LLQP) required
- CEBS designation (completed or in progress) preferred
- Proficiency with Microsoft 365 and familiarity with CRM or workflow management tools
What You Can Expect
In this role, you will help shape team culture, strengthen client relationships, and drive operational excellence. You will contribute to building a supportive environment where team members are empowered, informed, and equipped to deliver their best work.
- Group benefits, retirement matching plan, and Flexible Spending Account
- Flexible work arrangements
- Ongoing training and professional development opportunities
- Career growth in a global-facing organization
- Collaborative, supportive team culture with regular company events
Job Types: Full-time, Permanent
Pay: $90,000.00-$110,000.00 per year
Work Location: Remote
