Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
About the role
The Customer Account Representative of collections is responsible for making outbound and taking inbound calls to collect and resolve delinquent accounts in order to mitigate further actions. This team member is responsible for upholding desired company image by providing customers with exceptional experience. This team member has contact with customers, as well as other Company departments, repossession agents and outside agencies.
This posting is for a forecasted opportunity projected to start on June 22nd.
There are 5 openings for this role.
This position is classified as NOC 64400.
In this role you will:
- Resolve delinquent accounts through effective communication and negotiation
- Provide service that meets or exceeds customer expectations
- Use sound judgment to determine appropriate next steps
- Accurately document activity and manage your time to meet daily goals
- Represent GM Financial with professionalism and integrity
What makes you an ideal candidate?
- Strong communication and interpersonal skills
- Problem-solving and negotiation ability
- Confidence handling customer conversations
- Comfort with multitasking, systems, and basic math
Ability to work independently while contributing to a team
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Education & Work Experience
- High school diploma required
- Secondary school or equivalent work experience preferred
- Previous call center, collections and/or sales experience preferred
Bilingual in French and English required
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What We Offer
- Excellent Health, Vision and Dental Benefits.
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
Hybrid work schedule offered; ability to work a portion of your week from home
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Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Work Life Balance: Flexible hybrid work environment, 2-days a week in office.
The base hourly rate for this role is: $23/hr. + $1.50/hr bilingual differential pay.
At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.
This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits after 30 days of employment. #GMFJobs
#LI-AV1
#LI-Hybrid
Pay: $23.00-$24.50 per hour
Work Location: In person
