peterborough, on hotel & accommodations guest services Jobs – 12 Openings This Week

Casino Host-PET
Great Canadian —Peterborough, ON
- $51,000–$61,000 a year
- Customer service
- Microsoft Office
- Hotel
13d
Sous Chef
Sportsman's Inn Resort & Marina —Ontario
- $4,166.67 a month
- Temporary
- Cooking
- English
- Microsoft Office
- Wellness program
Quick apply
5d
Room Attendant
Comfort Inn Cobourg —Cobourg, ON
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
Laundry Attendant
Comfort Inn Cobourg —Cobourg, ON
- Part-time
- Hotel
- Business
- Time management
Quick apply
General Manager
Comfort Inn Cobourg —Cobourg, ON
- $55,000–$75,000 a year
- Hospitality
- Sales
- Hotel
Quick apply
Seasonal Park Patrol
Parkbridge Lifestyle Communities —Keene, ON
- $18.25 an hour
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
SENIOR SOUS CHEF
The Algonquin Resort —Canada
- Full-time
- Cooking
- Hotel
- Team management
- Store discount
- Disability insurance
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Accommodations Service Manager
Nomi Resort - Dysart,Haliburton,ON —Harcourt, ON
WHMIS certification (or willingness to obtain). Collaborate with front desk and resort operations to ensure seamless guest arrivals and departures.
$60,500 a year
Quick apply
Guest Service Agent
Comfort Inn —Orillia, ON
Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Thoroughly understand and adhere to proper credit, check-cashing,…
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Food and Beverage Attendant - Terrace Food Court
Canadian Niagara Hotels —Niagara Falls, ON
*Associate Hotel and Dining Discounts:* Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating…
$17.60 an hour
Quick apply
4d
Food and Beverage Attendant - Freshii
Sheraton Fallsview —Niagara Falls, ON
*Associate Hotel and Dining Discounts:* Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating…
$17.60 an hour
Quick apply
14d

Show more jobs in cities nearby

I want to receive the latest job alerts for hotel & accommodations guest services in peterborough, on

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Casino Host-PET

Great Canadian
Peterborough, ON

Apply Now

Job details

13 days ago

Skills

Customer service
Post-secondary education
Microsoft Office
Computer networking
Guest services
Telemarketing
Communication skills

Full job description

Position Summary

Under the general direction of the Manager Premium Services, the Guest Relations Host � Table Games, will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive ult imate experiences and provide personalized service levels to enhance their loyalty, while ensuring adherence to all policies and procedures. The Guest Relations Host � Table Games position will strive to build, sustain and manage solid rela tionships with our VIP guests encouraging them to use their player rewards card. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishi ng a safe and welcoming work environment for all team members.

Key Accountabilities

Uses effective and efficient guest service skills and provides personalized attention to build new guest relationships and mainta in or enhance exiting Guest relationships
Greets guests and welcomes them to our VIP Rooms
Recognizes frequent guests and introduces them to Guest Relationship Managers (and/or Slot Management team) in order for them to check play and welcome our guests
Explains the benefits and privileges of using a player�s card to VIP (Prive/Non-Prive) guests with a superior level of service excellence to reflect their value to the property across all department interaction s including gaming operations, cage, guest services, hotel & food & beverage service, theatre
Informs qualified and potential players of the benefits of opting in to the Prive Program
Responsible for driving an increase in VIP car ded play by promoting and signing up guests for applicable player rewards programs
Ensures that our VIP guests have the information necessary to contact any Guest Relations Host or Guest Relationship Manager (GRM) for future needs
Interacts with VIP guests and gathers preferences and information to enable the team to provide these guests with personalized guest service
Assists the GRMs by evaluating play and personally delivering comps and offers to these guest s on behalf of the site in accordance with company policy/procedures and gaming regulations
Assists with the planning, coordinating, and executing of events (On site/Off site)
Hosts and provides special attention at events
Assists our guests with their hotel, dining, entertainment needs, and other special arrangements(Works with applicable departments as needed)
Maintains knowledge of property events, including but not limited to, casino promotions, show s, special events, etc.
Escorts guests to dining establishment when applicable
Ensures VIP data is registered in Salesforce and the database is maintained, updated daily and utilized including capturing guest preferences and speci al events
Works with Operations Management and using Customer Relationship Management (CRM) tools, analyzes guest play to identify potential VIP players and makes sound decisions as per guidelines when awarding complimentary products/s ervices
Works closely with the Manager, Premium Services and Operations Management to develop strategies and tactics to drive the success of the property
Utilizes telemarketing and social networking skills to build relationships w ith guests
Ensures needs of our guests are met including but not limited to food & beverage, reserves, machine issues/requests, etc.
Liaises, communicates, develops and cultivates strong working relationship with all stakeholders
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed

Education and Qualifications

Post Secondary education or su itable combination of education and experience an asset
Minimum 2 years of experience in a guest/customer service
Experience in and understanding of Table Games an asset
Food Safety Certificate
Exceptional interpersonal and communication skills
Ability to safeguard and keep information confidential
Ability to work under pressure, problem solve, and overcome resistance
Second language, an asset
Solid knowledge of MS Office
Ability to successfully obtain a Gaming License

Work Environment Considerations

Regular casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recr uitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment pr ocess.

Apply Now

Refine Your Search

hotel & accommodations guest services jobs in peterborough, on

Casino Host-PET

Sous Chef

Room Attendant

Laundry Attendant

General Manager

Seasonal Park Patrol

SENIOR SOUS CHEF

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alerts for hotel & accommodations guest services in peterborough, on

Job seeker tools

Employer Tools

Browse

Stay Connected