Ready to be the MVP of multitasking?
If you're the kind of person who thrives on variety, loves a challenge, and can keep calm under pressure (with a smile!), we’re excited to welcome a Relief Medical Receptionist to our team.
We're looking for a flexible, confident professional who can jump into any office, keep things running smoothly, and make patients feel at ease. No two days are the same—and that’s exactly how you like it.
Primary Function: Relief Medical Receptionists are assigned to any medical offices of the Clinic on an as needed basis. Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.
Educational Requirements: A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk or equivalent experience. OHIP Billing, Accuro and Epic experience an asset
Other Skills and Attributes:
- Speaking – ability to convey information to patients correctly.
- Flexibility - multi-tasking, time management, organization, attention to detail
- Computer skills
- Professionalism and compassion effective interpersonal skills
- Excellent written and oral communication.
Tasks and Duties:
- Provide support to any department that requires additional help. This may mean changing offices throughout the day. This can be in a reception or technician role. A technician role performs tests using various equipment and rooming patients. This requires extensive walking.
- Must be available for any combination of shifts from 8 AM to 8 PM Monday to Friday and 9 AM to 1 PM Saturday and Sunday.
- Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
- Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
- Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
- Liaison with referring physicians/nurses and office staff in a cordial manner.
- Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
- Ensure all medical services performed by physician are entered into the system for OHIP and third-party billing.
- Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
- Schedule tests and procedures as necessary.
- Maintain incoming mail, faxes, documents, tasks, meeting schedules.
- Contribute to team effort by sharing in Suite responsibilities such as:
- Preparing laundry or autoclave to go out.
- Ordering internally for office and medical supplies
- Help patients in distress by responding to emergencies.
- Scanning patient records for document retention.
- Any other duties needed to ensure consistent operation of the Clinic.
AI technology is used in our recruitment process to assist with screening; however, all final hiring decisions are made by human reviewers.
The Peterborough Clinic is an equal opportunity employer committed to creating an inclusive, barrier-free environment where everyone has access to our services. Accommodation is available upon request for candidates participating in any stage of the selection process.
We appreciate all applicants for their interest. Email will be our primary method of communication for updates throughout the selection process.
Average Weekly Hours: 37.5
Salary Range: $41900-$47500 per year
Other Benefits: Health and Wellness Spending Account, Pension Match (subject to applicable waiting periods)
