Pointe Claire, Qc It help desk support bilingual Jobs – 6 Openings This Week

Bilingual Desktop Support Specialist (English/French)
Sentinel Dock & Door Solutions —Montréal, QC
- Computer science
- Computer Science
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Quick apply
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Bilingual Desktop Support Specialist (English/French)

Sentinel Dock & Door Solutions
Montréal, QC

Quick apply

Job details

14 days ago

Skills

Jira
French
Desktop support
Computer science
TCP
Computer repair
Computer Science
SCCM
Software deployment
Maintenance
English
Windows
Zendesk
Computer hardware
Task prioritization
Virtualization
CompTIA Network+
Customer service orientation
Network support
MacOS
ServiceNow
IP networking
Customer support
Linux
Communication skills
Active Directory
CompTIA A+
Intune
Mobile devices
Identity & access management
Information Technology

Full job description

Sentinel Dock & Door, an ASSA ABLOY branded company, is seeking a bilingual (English/French) Desktop Support Specialist based in Lachine, Quebec, to support our operations and employees across Quebec. In this role, you will provide front-line technical support for desktop hardware, software, mobile devices, and peripherals across multiple locations. You will troubleshoot user issues, deploy and maintain IT equipment, and help ensure employees have secure, reliable technology to support their work.

What You Will Do

Technical Support

Provide first-level support for desktop, laptop, software, network, printer, and peripheral issues.
Respond to service desk tickets, phone calls, and email requests in a timely manner.
Troubleshoot and resolve hardware, software, and connectivity issues.
Assist with software installations, updates, and configurations.

Hardware, Software & User Management

Set up, configure, and deploy desktops, laptops, and mobile devices.
Maintain system configurations, software updates, security patches, and network connectivity.
Support user account administration, including password resets, access management, and Active Directory tasks.
Track hardware inventory, software licenses, and equipment warranties.

Documentation & Collaboration

Maintain accurate documentation of support requests and resolutions.
Contribute to the IT knowledge base with troubleshooting guides and best practices.
Collaborate with IT team members to resolve recurring or complex issues and escalate when required.
Deliver professional, customer-focused support while communicating technical information clearly to end users.

What You Will Need

Qualifications & Experience

Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent experience.
Fluent in both English and French.
Experience in desktop support, help desk, or technical support environments.
Experience supporting Windows environments; macOS and Linux experience is considered an asset.
Strong knowledge of Microsoft 365 applications and standard desktop hardware.

Technical Skills

Strong troubleshooting skills for desktop hardware and software.
Working knowledge of TCP/IP, DNS, DHCP, VPN, and basic networking concepts.
Experience with Active Directory, Group Policy, and user account administration.
Familiarity with ticketing systems and remote support tools (e.g., ServiceNow, Zendesk, Jira).
Basic understanding of endpoint security and antivirus solutions.

Additional Requirements

Ability and willingness to travel to local sites and occasionally throughout Canada.
Strong customer service, communication, and problem-solving skills.
Ability to prioritize tasks and work independently or as part of a team

Preferred Qualifications

CompTIA A+, CompTIA Network+, MCDST, or similar certifications.
Experience with Intune, SCCM, MDM solutions, or software deployment tools.
Experience with desktop virtualization technologies.

Quick apply

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it help desk support bilingual jobs in pointe claire, qc

Bilingual Desktop Support Specialist (English/French)

AI Support Analyst

Helpdesk Manager / Responsable du service d'assistance

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