Studio Operations Manager
About LIFT
LIFT Fitness & Physio is a multi-service wellness studio offering physiotherapy, strength & conditioning, personal training, athletic therapy, semi private training, our Longevity Lounge (Sauna, Cold Plunge and Red Light Therapy), and the soon to be launched Longevity Lounge Café, all under one roof.
We are known for our personalized approach, strong community, and high standards.
Every detail matters at LIFT. From the moment a client walks through the door to how our systems operate behind the scenes, consistency, care, and professionalism are non-negotiable. We are looking for a Studio Operations Manager who brings presence, accountability, and a hospitality-first mindset to everything they do.
About the Role
The Studio Operations Manager is the operational leader of the studio, responsible for ensuring daily excellence across client experience, staffing, systems, facilities, and oversight of the Longevity Lounge Café. This role is highly visible, hands-on, and embedded in the studio.
You act as the anchor of operations — noticing what’s off before others do, solving problems in real time, and maintaining the standards that make LIFT feel elevated, calm, and intentional.
This role reports directly to the CEO and acts as the primary operational decision-maker for the studio while providing leadership support and operational oversight for the Longevity Lounge Café.
Who You Are (How You Show Up)
You are a natural leader who is calm, grounded, and present.
You take pride in running a tight ship and notice details others miss — the energy at the front desk, how a client is greeted, whether systems are flowing smoothly, and whether staff are supported and clear.
You love being in the studio and understand that great operations start on the floor, not behind a desk.
You hold compassionate but firm boundaries. You care deeply about people while still upholding standards, structure, and accountability.
You don't wait for problems to be reported — you identify them early and fix them.
You are energized by:
- Structure, checklists, and operational clarity
- Creating systems that make teams successful
- Elevating client experience through consistency
- Protecting the culture, vibe, and brand of LIFT
You don't just manage operations — you embody the LIFT experience.
Key ResponsibilitiesIn-Studio Leadership & Client Experience
- Act as the primary in-studio leader during operating hours
- Model warmth, presence, professionalism, and hospitality excellence
- Address client questions, concerns, and escalations with empathy and clarity
- Ensure every client touchpoint feels aligned with LIFT's values and standards
- Maintain impeccable studio presentation, cleanliness, and flow
Team Leadership & Accountability
- Lead and manage Studio Concierge staff, Virtual Assistant, and front-of-house operations
- Hire, onboard, train, review, and, if necessary, terminate front desk team members
- Ensure staff are following SOPs, policies, and brand standards
- Enforce punctuality, professionalism, and uniform standards with clarity and support
- Provide ongoing feedback, coaching, and development for team members
- Foster a positive, accountable, and high-performing team culture
Café Oversight & Business Support
- Collaborate with the Café Manager to ensure the café reflects the standards, hospitality, and customer experience expectations of LIFT
- Support the recruitment, interviewing, hiring, onboarding, and performance management of Café Managers and café staff when required
- Assist ownership with evaluating café performance, staffing needs, operational efficiencies, and growth opportunities
- Monitor customer feedback related to the café and work collaboratively with the Café Manager to address concerns and improve the customer experience
- Support café promotions, special events, and marketing initiatives in collaboration with ownership and the Café Manager
- Facilitate communication and operational alignment between the studio, Longevity Lounge, and café teams
- Assist ownership with strategic planning and future expansion initiatives related to the café
- Provide operational support during staffing transitions, unexpected absences, or periods requiring additional leadership support
Operational Excellence & Systems
- Oversee and audit Mindbody and Jane to ensure accuracy across scheduling, billing, memberships, and insurance (including ICBC)
- Identify operational gaps and proactively improve systems and workflows
- Create, maintain, and enforce SOPs and onboarding documentation
- Ensure opening and closing procedures are executed consistently
- Maintain consistency across all operational touchpoints
Staff Scheduling & Studio Flow
- Manage scheduling for trainers, physiotherapists, massage therapists, administrative staff, and front desk personnel
- Oversee time-off requests and schedule changes with appropriate notice
- Adjust staffing and flow in real time to protect client experience
- Act as the primary point of contact for scheduling and operational inquiries
Inventory, Facilities & Events
- Ensure the studio is fully stocked and prepared at all times
- Manage inventory, supplies, and ordering across all departments
- Support inventory oversight and operational coordination with the Longevity Lounge Café
- Oversee staffing and execution of studio events
- Ensure the facility is clean, safe, and functioning at a high standard
- Coordinate with vendors and service providers as needed
Payroll, Reporting & Administration
- Prepare and submit payroll accurately to the bookkeeper
- Oversee ICBC submissions and administrative accuracy
- Track and report on key operational KPIs
- Monitor and report on key café performance metrics and operational trends
- Provide regular operational updates and insights to the CEO
Decision-Making, Issues & Incident Management
- Act as the primary decision-maker for day-to-day studio operations
- Resolve client and staff issues proactively and professionally
- Manage unexpected staffing, facility, or client incidents calmly and effectively
- Escalate higher-level or sensitive issues to the CEO when appropriate
What We're Looking For
- Proven experience in operations, hospitality, wellness, fitness, or service-based leadership
- Strong people-management and communication skills
- Exceptional attention to detail and organizational ability
- Comfort leading in a highly in-person, high-touch environment
- Ability to balance empathy with accountability
- Systems-driven thinker who thrives in structure and clarity
- Passion for wellness, movement, hospitality, and community
- Experience managing hospitality, retail, café, or customer service operations is considered an asset
- Ability to oversee multiple departments while maintaining exceptional customer experience standards
Why Work at LIFT
- Be part of a premium, community-driven wellness studio
- Work closely with the founder in a trusted leadership role
- Have real influence over systems, culture, and client experience
- Opportunity to contribute to the growth of both the studio and the Longevity Lounge Café
- Play a key leadership role in one of the Tri-Cities' most unique fitness, recovery, and wellness businesses
- Opportunity to grow with the business as LIFT scales
- Competitive compensation based on experience
- Complimentary access to LIFT's fitness and recovery amenities
Job Type: Part-time
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Flexible schedule
Application question(s):
- Describe a time you improved a system in a business?
- What KPI's should a Fitness/Physiotherapy Studio track weekly?
Experience:
- Studio Manager: 2 years (preferred)
Work Location: In person
