Portage La Prairie, Mb Bilingual customer care Jobs – 3 Openings This Week

Bilingual Customer Success Specialist
Staples —Canada
- $25–$26 an hour
- Part-time
- Marketing
- English
- Bachelor's
- Dental care

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Bilingual Customer Success Specialist

Staples
Canada

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Job details

Part-time

Benefits

Dental care
RRSP

Skills

French
Customer communication
Customer retention
Marketing
Upselling
English
Cross-selling
Bachelor's
Continuous improvement
Customer service orientation
Organizational skills
Communications
Customer support
Cross-functional collaboration
Business
Account management
Communication skills
Client interaction
Negotiation
Cross-functional communication
Business process improvement

Full job description

Some of what you will do:
As a Customer Success Specialists, they play a pivotal role in upholding our commitment to exceptional customer experiences. We prioritize customer satisfaction by addressing cancellation requests, billing inquiries, and acting as an impartial resource for service escalations, partnering with various cross functional teams to deliver a seamless customer experience and fostering proactive retention strategies in collaboration with various teams.

Specifically, You Will:

Champion our high standards for customer experience by efficiently handling cancellation requests and addressing billing inquiries.
Lead by example, providing top-notch support to customers and subscribers while identifying opportunities for proactive retention.
Actively participate in process improvement projects to continuously enhance our service delivery.
Guide new customers through the onboarding process, ensuring they have a smooth and successful implementation of our subscription services.
Reach out to customers regularly to provide updates, gather feedback, and help. Anticipate and address any issues or concerns before they escalate.
Educate customers on the features and functionalities of our services, helping them maximize their usage and achieve their desired outcomes.
Monitor customer satisfaction and usage metrics to identify opportunities for up-selling or cross-selling additional services. Work to ensure customer renewals and minimize churn.
Champion the voice of the customer within the company, providing feedback and insights to drive product improvements and enhancements.
Manage customer profiles with the subscription management platform (Zuora)

Some of what you need:

Bachelor’s degree in business administration, Marketing, Communications, or related field (or equivalent experience).
3-5 years of proven experience in a customer-facing role, preferably in customer success, account management, or sales.
Fluency in both English and French is a requirement.
Exceptional communication skills, both verbal and written, coupled with strong interpersonal and organizational abilities.
Proficient negotiation skills to navigate challenging situations with internal and external stakeholders.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…

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We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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Bilingual Customer Success Specialist

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