Prescott, On Customer experience representative Jobs – 5 Openings This Week

CSR - Customer Service Representative
Sauve Heating & Air Conditioning Ltd. —Prescott, ON
- $20–$25 an hour
- Full-time
- Bilingual
- Spanish
- Sales
- Dental care
- Paid time off
Quick apply
7d
Customer Service Representative
Motion Industries (MOT) —Brockville, ON
- $21.46–$27.60 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Designated paid holidays
- Tuition reimbursement
Quick apply
Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
Quick apply

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Customer service representative
PlusPlus Strategies Inc. —Toronto, ON
PlusPlus Strategies Inc. is a company operating in the field of customer service and the implementation of marketing strategies for various major national…
From $800 a week
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8d
Sales & Customer Experience Representative
DOT Canada —Lindsay, ON
Valid driver’s license with a clean driving record required. Answer phone calls related to internet, television, alarm, camera, and home phone service inquiries…
From $18 an hour
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CSR - Customer Service Representative

Sauve Heating & Air Conditioning Ltd.
Prescott, ON

Quick apply

Job details

Full-time
7 days ago

Benefits

Casual dress
Extended health care
RRSP match
Dental care
Paid time off
Company events
Vision care
Life insurance
On-site parking

Skills

Bilingual
Spanish
Multilingual
Sales
Customer service
Upselling
English
Administrative experience
Analysis skills
HVAC
Data entry
Phone etiquette
Communication skills

Full job description

Job Summary

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience. This role involves handling inquiries, processing data entry, and assisting with sales efforts in a fast-paced environment. Bilingual skills in English and Spanish are highly valued to effectively communicate with diverse clientele. The CSR will play a vital role in maintaining customer satisfaction and fostering long-term relationships.

Duties

Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
Assist customers with account information, product details, and troubleshooting issues
Perform accurate data entry to update customer records and transaction details
Identify opportunities for upselling additional products or services to enhance customer experience
Analyze customer feedback and interactions to identify trends and improve service quality
Support sales initiatives by promoting relevant products or services through effective communication and upselling techniques
Maintain detailed documentation of customer interactions and transactions for record-keeping purposes
Collaborate with team members to resolve complex issues and ensure customer satisfaction

Skills

Strong communication, with the ability to convey information clearly and professionally
Proficiency in data entry with attention to detail to ensure accuracy of customer records, experience with Service Titan a huge asset.
Excellent analysis skills to interpret customer needs and identify sales opportunities
Experience in sales, including upselling techniques, to promote products or services effectively
Multilingual capabilities are a plus for engaging a diverse customer base
Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude
Knowledge of phone etiquette and customer service best practices
Ability to work well within a team environment and adapt quickly to changing priorities

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have experience with Service Titan?
Do you have any admin experience in HVAC

Experience:

CSR: 1 year (preferred)

Work Location: In person

Quick apply

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customer experience representative jobs in prescott, on

CSR - Customer Service Representative

Customer Service Representative

Bilingual Customer Service Team Lead / Supervisor – Remote

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