Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.
Reporting to the Shop Manager, the Shop/Service Administrator will play an integral role in improving product quality, streamlining process to improve efficiencies and ensuring service and Production items are completed on time and within budget. This position is primarily responsible for providing quotations within the established guidelines and excellent customer service. Role entails a good mixture of coordination and administration tasks.
General Responsibilities:
Quotation review to ensure details are accurate and pricing is correct
Communicate quotation timelines and order status’ to customers as required.
Communicate order status, process improvement and related issues to management
Manage multiple orders or projects at various stages both service and production
Oversee / coordinate materials procurement, provide sourcing alternatives where required.
Provide recommendations to shop and management on scope of work with options to suit customer requirements
Develop work instruction and source parts/component information that supports the technicians on the shop floor
Continuous improvement to identify daily working process issues in an effort to create efficiencies
Establish and maintain a strong working relationship with Management, Shop personnel
Develop expertise relevant to the production and repair process in order to support peers and colleagues.
Work with Management and colleagues to refine existing process and quality program
Clearly communicate quality issues, identify areas for improvement and make recommendations to management
Plan orders with drawings and OEM information as required to streamline production process, decrease component costs and increase labour efficiencies.
Provide/Develop work instructions for production items and repairs necessary to support the Applied customer base and service requirements
Support shop personnel and management to ensure Applied meets specific customer requirements and standards
Collect, review and assemble service and production turnover documents as required
Qualifications:
Experience in a hydraulic service and repair industry considered an asset
Ability to communication effectively
Computer knowledge
Knowledge of quality management systems
Ability to prioritize and number of tasks and complete a variety of work assignments within structured deadlines
Ability to communicate effectively with customers
Customer Service orientated
Demonstrate sound judgment
Strong technical knowledge of hydraulic systems and components in a service environment
The ability to effectively communicate technical findings in writing and verbally.
Ability to clearly communicate work instructions to shop personnel in order to document and preserve evidence of failure.
Able to work within a team environment and develop relationships with team members
The ability to work safely, lead by example and to contribute to overall company safety.
Fully operational with Microsoft Office environment. (Word, Excel), SAP experience considered an asset.
You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:
- Competitive compensation and bonus opportunities
- Health, vision, and dental coverage, RRSP w/ company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement and opportunities for development
- Company supported community involvement opportunities
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.
