prince edward, on automotive service specialist Jobs – 3 Openings This Week

Customer Success Coordinator
ODM —Prince Edward, ON
- $25 an hour
- Full-time
- Customer service
- High school diploma or GED
- Business
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Customer Success Coordinator
ODM —Prince Edward, ON
Proactively calling existing customers to book recurring service plans. Coordinating with field technicians on leads they identify during service calls.
$25 an hour
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Customer Success Coordinator

ODM
Prince Edward, ON

Quick apply

Job details

Full-time

Skills

Customer service
High school diploma or GED
Business
Communication skills

Full job description

Customer Success Coordinator

Company: Veenstra + Lloyd's Plumbing, Heating & Cooling

Location: Bloomfield (PEC), Ontario (Remote, Ontario based)

Veenstra + Lloyd's is looking for a friendly, caring, and customer focused Customer Success Coordinator to be the welcoming voice of our company. This role is ideal for someone who genuinely enjoys helping people, takes pride in solving problems on the first call, and wants to own the customer experience from first inquiry through to a completed, paid job.

Our Customer Success Coordinator plays a key role in making sure every customer feels heard, every lead gets a fast response, and every existing customer receives the proactive care they deserve.

Position Details

Schedule: Full-time
Compensation: $25 per hour plus performance incentives and commissions
Equipment: Laptop, headset, and phone system access provided

Key Responsibilities

Providing a warm, professional, and welcoming experience for every customer by phone and email
Responding to inbound leads within 30 minutes during business hours
Booking site visits and routing customers to the right specialist on our sales team
Following up on service plan quotes
Proactively calling existing customers to book recurring service plans
Providing morning phone coverage when needed (7am)
Coordinating with field technicians on leads they identify during service calls
Preparing customers for site visits with confirmations, reviews, and helpful prep information
Documenting every customer interaction in our service software
Maintaining a calm, helpful, and professional tone in every customer interaction

Qualifications

Minimum 3 years of experience in a service advisor, dispatcher, or customer service coordinator role (trades, automotive, or similar industries)
Demonstrated experience converting leads into booked appointments over the phone
Strong written and verbal communication skills
Experience with field service management software considered an asset (Simpro used at our company, training provided)
Comfort taking customer payment over the phone via secure payment links
Proficiency in Windows and basic office software

Education Requirements

High school diploma or equivalent
Diploma or training in customer service, business administration, or trades coordination (preferred)

Experience Requirements

Minimum 3 years experience as a service advisor, dispatcher, or customer service coordinator in a trades, automotive, or similar service environment

Step into a role at Veenstra + Lloyd's where you are more than a coordinator, you are the consistent voice that keeps our customers feeling cared for. Start your journey with us and help us grow a business that does right by every customer, every time!

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