INTERSECT YOUTH & FAMILY SERVICES SOCIETY
JOB DESCRIPTION
Position Title: Intake Coordinator/Clinical Counsellor
Supervisor Title: Clinical Supervisor
A. OVERVIEW
Under the general supervision of the Clinical Supervisor, the intake coordinator is responsible for direction and coordination of intake services for the agency in culturally safe, trauma informed, confidential, and goal driven way. The Intake Coordinator is responsible for intake orientation and training, scheduling, ensuring adherence to intake policy and procedures, and other duties related to the provision of intake. The Intake Coordinator provides feedback to the Clinical Supervisor and the leadership team and makes recommendations for intake modifications. The Intake Coordinator also performs direct intake services and carries a caseload.
CORE COMPETENCIES
· Interpersonal communication
· Self-management
· Collaboration, teamwork and development of community partnerships
· Professional practice
· Screening, assessment and referral skills
· Intervention skills
· Cultural humility, anti-racism, accessibility, and trauma-informed practice
· Professional development
B. DUTIES AND RESPONSIBILITIES
· Develops and distributes intake schedule keeping the leadership team updated, ensuring adequate coverage on all days/hours when the walk-in clinic is offered.
· Attends to inquiries and requests for service.
· With individual intake workers, establishes priorities for service.
· Supports Clinical Supervisor in training clinicians and intake worker in relevant policies and procedures, ensuring the completion of a full intake orientation, including intake interviews and all relevant intake documentation.
· Reviews all intake files to ensure documentation is complete, thorough, and accurate.
· Reviews consents completed at time of intake (Consent for Treatment and Limits of Confidentiality and Consents to Release/Obtain Information) ensuring they are completed according to policy.
· Oversees and maintains intake processes through Intake tracking/data systems
· Processes completed intakes as per procedures
· Provides relevant information to the leadership team to ensure policies and procedures reflect current process and provincial policy and procedure.
· Participates in community case planning to determine if Intersect is the most appropriate service.
· Provides direct intake services alongside the intake team.
· Complies with internal policies and procedures, external standards adopted by the agency and applicable Codes of Ethics.
· Participates in appropriate training and remains current with relevant standards and practices.
· Provide direct clinical services to children and youth, caregivers, and families through intake, screening, assessment, treatment planning, therapeutic intervention, crisis response, and ongoing case management.
· Conduct individual, family, and group therapy in a culturally safe, trauma-informed, and evidence-based manner.
· Complete comprehensive clinical assessments, including mental health status, strengths, presenting concerns, risk factors, and protective factors.
· Conduct risk assessments and develop collaborative safety plans when concerns related to self-harm, suicide, violence, abuse, neglect, or other safety risks are identified.
· Develop client-centered treatment plans with clear goals, measurable objectives, and therapeutic interventions.
· Support clients and caregivers in identifying and building upon strengths, resilience, and natural supports.
· Provide crisis intervention and consultation as required.
· Support therapeutic engagement in office, community, school, or natural environment settings where clinically appropriate.
- Collaboration, Consultation & Community Partnerships
· Collaborate with caregivers, schools, service providers, physicians, Indigenous organizations, and community partners to support coordinated and integrated care.
· Participate in integrated case planning and case conferences as appropriate.
· Develop and maintain current knowledge of community resources and referral pathways.
· Refer clients to specialized or external services when clinically indicated.
· Provide consultation, education, and support to community partners, caregivers, and other professionals as appropriate.
· Build and maintain respectful, collaborative, and professional relationships with community agencies and interested and affected parties.
- Clinical Documentation & Administrative Responsibilities
· Maintain accurate, timely, confidential, and professional clinical documentation in accordance with agency policies, professional standards, accreditation requirements, and relevant legislation.
· Ensure documentation of client contact, assessments, treatment plans, progress notes, case consultations, and reports are completed within required timelines.
· Manage clinical caseload responsibilities while balancing direct service delivery and administrative requirements.
· Maintain appropriate client, clinical, and administrative records in accordance with agency standards.
- Teamwork & Organizational Participation
· Work collaboratively as a member of a multidisciplinary team to ensure effective, efficient, accountable, and client-centered service delivery.
· Participate in staff meetings, clinical meetings, supervision, training, agency initiatives, and work groups.
· Contribute positively to team culture through respectful communication, collaboration, accountability, and professionalism.
· Provide and receive constructive feedback in a respectful and growth-oriented manner.
· Develop and maintain awareness of Intersect programs, services, policies, and procedures.
· Adhere to all professional ethical standards, agency policies and procedures, accreditation standards, and relevant provincial and federal legislation.
· Maintain active registration and good standing with the appropriate professional regulatory body where applicable.
· Seek supervision appropriately and engage in reflective and ethical clinical practice.
· Participate in ongoing professional development and maintain current knowledge of clinical research, therapeutic modalities, and best practices.
· Demonstrate accountability, integrity, professionalism, and commitment to continuous growth.
· Perform other duties consistent with the scope and classification of the position.
C. QUALIFICATIONS:
· Minimum Bachelors in Social Work, Clinical Psychology, or Child and Youth Care or comparable degree at the Bachelors or Masters level.
· Demonstrated experience in the provision of intake and screening.
· Demonstrated related experience and/or combination of work experience and education.
· Interpersonal communication including developing and maintaining therapeutic relationships, and communicating effectively, respectfully and appropriately.
· Strong organizational skills.
· Good written skills and ability to meet deadlines.
· Good working knowledge of all office equipment.
· Ability to pass the Criminal Records Review.
· Some flexibility of work hours.
About Intersect
Intersect Youth & Family Services has been serving the children, youth, and families of Lheidli T’enneh/Prince George since 1983. Intersect provides low-barrier access to mental health services, resources, and programming, including but not limited to mental health counselling and therapy, family teen mediation, sexual abuse intervention support, caregiver support, group therapy, and support for youth involved in the justice system.
Employee wellness and safety are priorities at Intersect. Employees receive competitive salaries, benefits, and professional development support. New employees receive the equivalent of approximately 47–52 paid days off per year through vacation, sick leave, personal and bonus days, mental health days, family leave, bereavement/grief days, and training. Intersect is closed between Christmas and New Year’s.
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Relocation assistance
- RRSP match
- Vision care
- Work from home flexibility
Work Location: In person
Commitment to Equity, Diversity, Inclusion, and Accessibility
Intersect Youth & Family Services is committed to fostering an equitable, inclusive, accessible, trauma-informed, and culturally safe organization for the children, youth, families, and communities we serve, as well as for our staff, leadership, and partners.
We recognize the ongoing impacts of colonialism, systemic discrimination, racism, ableism, heterosexism, transphobia, and other forms of oppression, and we are committed to actively advancing reconciliation, decolonization, and anti-oppressive practice throughout our organization.
Intersect is committed to improving accessibility and reducing barriers in our services, workplaces, hiring practices, leadership structures, and decision-making processes. We recognize that equity-deserving groups continue to face disproportionate barriers and harms, and we encourage applications from Indigenous Peoples, Black and racialized people, persons with disabilities, 2SLGBTQIA+ individuals, and people with lived and living experience relevant to the communities we serve.
If you require accommodation or support during the application process, please contact [email protected].
Pay: $33.69-$42.45 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- Work from home
Work Location: In person
