Retail Security Guard
Tac-1 Protective Services/ Asteya Security Group Ltd – Nanaimo, BC
Job description
Asteya Security Group Limited (Tac-1 Protective Services) is looking to add highly professional security talent to our team!
Opportunity:
Retail Protection Specialist/Retail Guard
About our team:
Tac-1 Protective Services is a Canadian owned equal opportunity employer built on the principles of integrity, professionalism, accountability, and respect.
Your goals are important to us! We develop our team members and are eager to help you learn skills that bring value to our team, our clients, and help you reach your career goals.
- free uniforms
- in-house training
- regular feedback and career development workshops
- employee assistance program
- community involvement
- benefits programs
- opportunities for advancement
Responsibilities:
The Retail Guard position is known inside our team and to our clients as a Retail Protection Specialist. Our Retail Protection Specialists are licensed security guards who are selected and trained to provide a reassuring, customer service friendly, and confident presence for our clients.
The Retail Protection Specialist/Retail Guard is responsible for greeting customers, answering questions, and providing customer service handoff, this position ensures a positive customer experience while deterring opportunity for theft through physical presence.
Always positive, professional, and calm; the Retail Protection Specialist/Retail Guard will prevent and de-escalate security incidents and conflict. They will respond professionally to security situations according to post orders and policy. Depending on the client location, the Retail Protection Specialist/Retail Guard may be supporting in-house loss prevention personnel with tactical recovery of product or apprehensions. AST may be offered to the right candidates in future.
Additional duties include:
- Monitor store systems to prevent loss and safeguard customers and employees.
- Observe and report significant events to in-house management or police
- Support store level security programs.
- Assist client location staff with improving the customer experience.
- Assist in emergency situations.
- Conduct professional evictions of intoxicated individuals and excluded persons.
- Support client Loss Prevention Officers during apprehensions.
Qualifications & Characteristics
We offer comprehensive training and development for our team. Candidates should possess the following skills and qualifications:
- Security license: BST and Security Guard license.
- Honest and enthusiastic, highly dependable to their team and clients.
- Projects a confident and professional image, reflecting positively on the client.
- Strong observation and decision-making skills.
- Strong interpersonal and customer service skills.
- Ability to maintain a calm and professional approach to challenging situations.
- Ability to support store staff and others through emergencies or critical incidents. Willingness to stay curious, use empathy, and de-escalate conflict.
- Ability to keep accurate notes and write reports.
- Basic aptitude for communications and equipment (two-way radios, mobile devices, and standard computer programs).
- Availability of 24 hours a week and a willingness to work shifts in various locations within that availability.
About this role:
This is a Part Time role, applicants must be available to work a flexible schedule, Monday to Sunday, up to 40 hours per week. Schedules are prepared in two week blocks based on employee's established availability and client needs.
If you possess the necessary skills and expertise and would like to join an exciting team of professionals… Apply Today!
This posting is an abbreviated description of the general nature and level of the work. It isn’t intended to be an exhaustive list of all the responsibilities, duties, and skills required on the job.
We value your privacy. Asteya Security Group Limited doing business as Tac-1 Protective Services may collect, use, and/ or disclose personal information to manage or terminate employment relationships. This might include information provided during the application process being shared with third parties for the purpose of checking references and assessing your application.
Work remotely
Compensation Note:
The salary range for this position is noted in the job posting. The starting rate is typically offered to candidates who are newer to this type of role or are building relevant experience. The midpoint of the range represents the target compensation for individuals who are fully qualified and consistently meet performance expectations. Final placement within the range is determined based on a combination of experience, demonstrated competencies, and alignment with the responsibilities of the role.
Job Types: Part-time, Permanent
Pay: $18.25-$21.75 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- RRSP match
- Wellness program
Work Location: On the road
