quebec city, qc automotive service advisor Jobs – 2 Openings This Week

Automotive Service Advisor
Compunnel Inc. —Quebec City, QC
- $40–$45 an hour
- Contract
- Management
- Sales
- Customer service
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5d

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Expert(e) en sinistre automobile - Finissant en assurance
Intact —Quebec City, QC
Déterminer si le sinistre est couvert ou non en faisant l'analyse des garanties requises pour couvrir le sinistre. Le respect est une des valeurs d’Intact.
$50,900–$62,200 a year
4d
Spécialiste du financement automobile
CAS Financement —Lévis, QC
Prendre contact avec des clients qui attendent ton appel (Warm calls). Conseiller les clients dans le choix du véhicule adapté à leurs besoins.
$80,000–$130,000 a year
Quick apply

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Automotive Service Advisor
Race Toyota —Kawartha Lakes, ON
Handle cash transactions accurately and maintain records of services provided. Greet customers and assess their service needs, providing exceptional customer…
$47,800–$70,000 a year
Quick apply
14d
Auto Technician / Service Advisor (Bilingual and 310s Red Seal Licensed) – Remote
Concentrix —Oshawa, ON
And we’ll invest in YOU to aid in your career path and in your personal development. The Bilingual Auto Technician / Service Advisor engages with customers…
$30–$38 an hour

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Automotive Service Advisor

Compunnel Inc.
Quebec City, QC

Quick apply

Job details

Contract
5 days ago

Skills

Management
Sales
Customer service
High school diploma or GED
Leadership

Full job description

Duration: 6 months

Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with
increasing business within the branch location

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing
positive relationships with key customers.
Assesses customers needs and gathers pertinent information
Creates basic work orders in appropriate systems
Provides some status updates to customers, as requested

Qualifications and Competencies:

Competencies:

Communicates effectively:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict:

Handling conflict situations effectively, with a minimum of noise.

Customer focus:

Building strong customer relationships and delivering customer-centric solutions.

Directs work:

Providing direction, delegating, and removing obstacles to get work done.

Financial acumen:

Interpreting and applying understanding of key financial indicators to make better business decisions.

Instills trust:

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Diagnostics Application:

Translates customer complaints to develop troubleshooting plan.
Troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair.
Validates repair by duplicating complaint to ensure it has been resolved.
Documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Warranty Process:

Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information.
Interprets the warranty administration manual to determine eligibility for coverage and claim requirements.
Identifies items associated with repair that can be covered and communicates to stakeholders.
Files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

Technical Escalation:

Obtains product technical issue information and utilizes available resources including data management tools.
Eelevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts.
Captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Service Documentation:

Creates and verifies customer, equipment and technical information
Captures specific data using required service tools.
Follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Electronic Service Tool Application:

Identifies the suite of available hardware and software tools required for a service event.
Utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue.
Interprets electronic tool results or recommendations to determine next steps for service resolution.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

TA01

Pay: $40.00-$45.00 per hour

Work Location: In person

Quick apply

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