Attendance: On-Site
Employment Category: Manager
Type of Contract: Permanent
As a Senior Advice Centre Manager, you’ll play a strategic role in your branch by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help them develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.
Your leadership and strategic vision will have a direct impact on the results of the Advice Centre and the region. You’ll ensure the effective management of operations, maximizing synergy and collaboration within your team and with internal and external partners. Your role is crucial to ensure a high-quality client experience and achieve outstanding performance results.
Your role
- Coach banking advisors and support them daily and in their career path to help them reach their full potential.
- Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
- Promote and foster the advisory approach of the banking advisor model
- Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.
- Be a transformational leader by implementing transformation strategies while supporting the team in managing change.
- Be a strategic partner to the Regional Vice-President by having a significant impact on the region's management and results, while overseeing the management of a large-scale Advice Centre.
- Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
- Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
- Support and coach the team in canvassing activities and making proactive contacts.
- Represent the Bank professionally with clients and potential external candidates.
Your team
Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You’ll have access to colleagues with a wide range of expertise to enrich your development in all aspects.
In-person work
This position requires you to be present at the branch to meet operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it's important to you.
Prerequisites
- Bachelor’s degree and 7 to 10 years of experience
- Be a mutual fund representative (MFR)
- Be a Branch Compliance Officer (BCO)
- Extensive experience in team management and coaching
- Strong expertise in banking services, the advisory approach and business development.
- Knowledge of financing, investment and insurance services offered in a bank.
- Excellent skills in motivating a team in a transformation context.
- Solid change management skills
- Strong analytical skills to optimize the performance of the Advice Centre.
- Ability to work in collaboration with various internal and external partners.
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferential banking services
- Involvement in community initiatives
- Telemedicine service
- Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
Additional required languages: French
Skills: Critical Thinking, Diversity & Inclusion, Emotional Intelligence, Problem Solving, Risk Management, Stress Management, Client-focused, Decision Making, Learning Agility, Mobilization, Partner Development, Resiliency, Strategy Execution, Managerial Courage
