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Ce rôle consiste à soutenir les services de soutien aux patients et aux prestataires ainsi que les services de commercialisation pharmaceutique de Cencora au Canada, commercialisés par le biais de notre entreprise Innomar Strategies.
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsabilités:
Recevoir, numériser et documenter tous les renseignements cliniques pertinents en conformité avec la PON/protocoles et les lois applicables;
Travailler directement avec les clients internes et externes pour demander des renseignements additionnels ou des précisions, selon les besoins;
Examen des documents de données sources (y compris l’examen des rapports de visite RPP/PIR) et triage des informations sur les événements indésirables et des plaintes sur la qualité des produits en fonction des besoins des clients;
Saisie des données et saisie des informations sur les événements indésirables et des plaintes relatives à la qualité des produits dans les bases de données spécifiques au programme;
Tri et classement des documents entrants;
Effectuer un contrôle de la qualité des rapports d’événements indésirables conformément aux instructions de travail;
Assister ou effectuer les tâches de vérification des données sources;
Examiner la littérature médicale et scientifique pour trouver des informations sur l’innocuité;
Préparation des rapports de rapprochement (hebdomadaires, mensuels, etc.);
Activités de transcription, de traduction et de rédaction;
Préparation et réalisation de lettres de suivi sollicitées et de clarifications de données;
Assister et participer au processus de non-conformité/ACAP.
L’associé de la pharmacovigilance se verra également confier d'autres fonctions et tâches au besoin, de temps à autre.
Responsibilities:
Provide support to patients and health care providers, including but not limited to information on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph;
Work with patients and families to complete a needs assessment related to medication access;
Acts as a liaison between patients, families, health care providers and payers related to medication access.
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.
Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph;
Database management and ongoing auditing of files and information captured;
Administer and adhere to case-management protocols, including data collection, on-going patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;
Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;
Attend pharmaceutical meetings as required;
Attend patient meetings, conferences as needed to educate patients and providers on Patient Support Program services;
Work with patient associations and advocacy groups, as required;
Establish and maintain partnerships with pharmaceutical team;
Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;
Clear communication to the manager, team and the client regarding the management of patient cases;
With the managers, participate in the training process of new Drug Access Navigator, including but not limited to shadowing & call monitoring.
Provide feedback regarding current protocols, databases, processes, inter-departmental relationships
Report Adverse Events / Severe Adverse Events following program Standard Operating Procedures;
The Drug Access Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.
Niveau d’éducation:
Niveau d'études collégiales minimum requis; Un diplôme ou un diplôme avec une concentration en sciences de la vie est un atout important;
1 à 3 ans d’expérience dans le domaine de l’information médicale, de la recherche clinique ou de l’innocuité des médicaments, ou une expérience équivalente et connexe en pharmacie ou dans le domaine pharmaceutique
Connaissance de l’industrie de la pharmacovigilance, y compris une connaissance à jour des directives de pharmacovigilance de Santé Canada, de la FDA, de la EMEA et de l'ICH;
Capacité d’adaptation au changement et volonté d’acquérir de nouvelles compétences au besoin;
Une expérience dans le domaine médical ou pharmaceutique est un atout;
Le bilinguisme (anglais/français) est un atout;
Capacité de travailler un quart de travail de 8 heures entre 8 h et 20 h, le cas échéant.
Compétences et Connaissances:
De solides aptitudes d’analyses;
Capacité de communiquer efficacement oralement et par écrit;
Compétences interpersonnelles efficaces;
Sens de l’organisation; capacité à effectuer plusieurs tâches à la fois;
Un souci du détail supérieur et démontré;
Capacité à respecter les échéances de façon systématique;
Excellentes aptitudes en résolution de problèmes; facilité de communication et capacité à résoudre les problèmes de façon efficace et efficiente;
Connaissances informatiques (incluant : Microsoft Word, Excel, PowerPoint et d’autres programmes Office);
Un bon accès à l'Internet est nécessaire pour le télétravail.
Education:
Requires a minimum of three (3) years, and preference of greater than five (5) years, in the healthcare, pharmaceutical or insurance industry or related experience;
The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;
Bilingualism (French and English) required.
Skills & Knowledge:
Strong analytical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal skills
Effective organizational skills; ability to multitask
Superior, proven attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to communicate and/or resolve issues effectively and efficiently
Computer skills (including knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs)
Good internet required for remote work
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Affiliated Companies: Innomar Strategies
