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Employer: Industrial Alliance, Auto and Home Insurance Inc.
Office: 1080, Grande Allee West
Location: Québec, Quebec
Other Possible Location(s): Montreal, Quebec
Job category: Personal Lines Claims
Job ID: JR10027298
Job type: Permanent Job
Apply before: 2026-09-04
Description
Build the Future with Us
Are you passionate about automotive estimating, customer service, and delivering high-quality claims settlements? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future?
As an Mobile Auto Damage Estimator, you will play a key role in assessing vehicle damage directly in the field. You will be responsible for preparing accurate estimates in compliance with the standards of the Groupement des assureurs automobiles (GAA), company policies, and the requirements of our insurance partners.
This position offers an excellent opportunity to showcase your technical expertise, professional judgment, and ability to build trusted relationships with policyholders, repair facilities, body shops, and business partners. Here, people and their development are at the heart of what we do, creating an environment that encourages collaboration, excellence, and innovation.
This position primarily serves the South Shore of Montreal region.
What You Will Accomplish With Us
As an External Automotive Estimator, you will be at the center of our mission. Your key responsibilities will include:
Traveling throughout the assigned territory to inspect damaged vehicles.
Meeting with policyholders, repair facilities, body shops, and other stakeholders to evaluate damage and understand claim requirements.
Assessing the extent of damage, determining required repairs, and preparing estimates in accordance with GAA standards, company procedures, and insurer requirements.
Using industry-recognized estimating platforms, primarily Mitchell, to produce comprehensive and accurate estimates.
Requesting teardown inspections or supplementary assessments when necessary to confirm the full extent of damages.
Researching and validating the cost of parts, materials, and equipment required for repairs, including recycled or used parts when applicable.
Determining market value or replacement value in total-loss claims.
Providing claims adjusters, policyholders, repair facilities, and partners with the information and explanations required regarding estimates produced.
Building and maintaining strong professional relationships with both internal and external stakeholders.
Responding to inquiries, ensuring timely follow-up on files, and contributing to a professional customer experience.
Analyzing and managing customer concerns or complaints related to automotive repairs.
Meeting established service standards, turnaround times, and quality expectations.
Maintaining accurate documentation and ensuring files remain up to date.
Performing any other related duties or special assignments requested by your immediate supervisor.
What Could Accelerate Your Success in This Role
We're looking for someone who:
Is recognized for technical expertise in collision repair, automotive estimating, and damage analysis.
Demonstrates excellent observation skills, sound judgment, and strong decision-making abilities.
Brings a high level of accuracy, attention to detail, autonomy, and accountability.
Possesses strong organizational skills and the ability to manage multiple files simultaneously while meeting tight deadlines.
Demonstrates professionalism, diplomacy, and tact when interacting with customers, repair facilities, body shops, and business partners.
Has 3 to 5 years of experience in the automotive damage repair industry.
Has experience estimating automotive repair costs.
Has strong knowledge of passenger vehicles and, ideally, recreational vehicles.
Is proficient with Audatex, Mitchell, and AllData estimating software.
Holds a vocational diploma (DEP) in auto body repair, collision repair, or a related field, considered an asset.
Holds a Groupement des assureurs automobiles (GAA) estimator license, considered an asset.
Has excellent verbal and written communication skills in French.
Holds a valid driver’s license, has access to a personal vehicle, and is available for frequent travel within the assigned territory.
Is comfortable using technology and digital tools, including automotive estimating software, claims management systems, and Microsoft 365 collaboration tools.
Intermediate-level English proficiency is required, as the successful candidate will be expected to communicate regularly with English-speaking repair facilities, body shops, and other industry partners in order to explain estimates, respond to inquiries, and ensure proper file follow-up.
Why You'll Love Working With Us
A work environment where learning and professional development are combined with a shared pursuit of excellence.
Artificial intelligence tools available to everyone, helping enhance personal efficiency and support organizational growth.
A healthy, safe, equitable, and inclusive workplace where every individual can thrive and reach their full potential.
The opportunity to grow in a flexible, collaborative, and people-focused environment while having a direct impact in the field with policyholders and partners.
A rewarding opportunity to leverage your technical expertise to deliver a professional, efficient, and reassuring customer experience.
Competitive Benefits
Flexible group insurance plans
Competitive retirement savings program
Employee share purchase plan
Vacation program and wellness & personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus program
Discounts on iA products
And much more!
and Take the Next Step in Your Career
Your talent matters here. Join us and help shape the future.
Not Sure You Meet Every Requirement?
At iA, we believe in potential and value diverse experiences. If this opportunity excites you, we encourage you to apply. Your place may be with us, and we would love to get to know you.
Get ahead of your career, where your talent belongs
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Are you passionate about automotive estimating, customer service, and delivering high-quality claims settlements? Would you like to contribute to an organization whose mission is to help clients feel confident and secure about their future?
As an Mobile Auto Damage Estimator, you will play a key role in assessing vehicle damage directly in the field. You will be responsible for preparing accurate estimates in compliance with the standards of the Groupement des assureurs automobiles (GAA), company policies, and the requirements of our insurance partners.
This position offers an excellent opportunity to showcase your technical expertise, professional judgment, and ability to build trusted relationships with policyholders, repair facilities, body shops, and business partners. Here, people and their development are at the heart of what we do, creating an environment that encourages collaboration, excellence, and innovation.
This position primarily serves the South Shore of Montreal region.
What You Will Accomplish With Us
As an External Automotive Estimator, you will be at the center of our mission. Your key responsibilities will include:
Traveling throughout the assigned territory to inspect damaged vehicles.
Meeting with policyholders, repair facilities, body shops, and other stakeholders to evaluate damage and understand claim requirements.
Assessing the extent of damage, determining required repairs, and preparing estimates in accordance with GAA standards, company procedures, and insurer requirements.
Using industry-recognized estimating platforms, primarily Mitchell, to produce comprehensive and accurate estimates.
Requesting teardown inspections or supplementary assessments when necessary to confirm the full extent of damages.
Researching and validating the cost of parts, materials, and equipment required for repairs, including recycled or used parts when applicable.
Determining market value or replacement value in total-loss claims.
Providing claims adjusters, policyholders, repair facilities, and partners with the information and explanations required regarding estimates produced.
Building and maintaining strong professional relationships with both internal and external stakeholders.
Responding to inquiries, ensuring timely follow-up on files, and contributing to a professional customer experience.
Analyzing and managing customer concerns or complaints related to automotive repairs.
Meeting established service standards, turnaround times, and quality expectations.
Maintaining accurate documentation and ensuring files remain up to date.
Performing any other related duties or special assignments requested by your immediate supervisor.
What Could Accelerate Your Success in This Role
We're looking for someone who:
Is recognized for technical expertise in collision repair, automotive estimating, and damage analysis.
Demonstrates excellent observation skills, sound judgment, and strong decision-making abilities.
Brings a high level of accuracy, attention to detail, autonomy, and accountability.
Possesses strong organizational skills and the ability to manage multiple files simultaneously while meeting tight deadlines.
Demonstrates professionalism, diplomacy, and tact when interacting with customers, repair facilities, body shops, and business partners.
Has 3 to 5 years of experience in the automotive damage repair industry.
Has experience estimating automotive repair costs.
Has strong knowledge of passenger vehicles and, ideally, recreational vehicles.
Is proficient with Audatex, Mitchell, and AllData estimating software.
Holds a vocational diploma (DEP) in auto body repair, collision repair, or a related field, considered an asset.
Holds a Groupement des assureurs automobiles (GAA) estimator license, considered an asset.
Has excellent verbal and written communication skills in French.
Holds a valid driver’s license, has access to a personal vehicle, and is available for frequent travel within the assigned territory.
Is comfortable using technology and digital tools, including automotive estimating software, claims management systems, and Microsoft 365 collaboration tools.
Intermediate-level English proficiency is required, as the successful candidate will be expected to communicate regularly with English-speaking repair facilities, body shops, and other industry partners in order to explain estimates, respond to inquiries, and ensure proper file follow-up.
Why You'll Love Working With Us
A work environment where learning and professional development are combined with a shared pursuit of excellence.
Artificial intelligence tools available to everyone, helping enhance personal efficiency and support organizational growth.
A healthy, safe, equitable, and inclusive workplace where every individual can thrive and reach their full potential.
The opportunity to grow in a flexible, collaborative, and people-focused environment while having a direct impact in the field with policyholders and partners.
A rewarding opportunity to leverage your technical expertise to deliver a professional, efficient, and reassuring customer experience.
Competitive Benefits
Flexible group insurance plans
Competitive retirement savings program
Employee share purchase plan
Vacation program and wellness & personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus program
Discounts on iA products
And much more!
and Take the Next Step in Your Career
Your talent matters here. Join us and help shape the future.
Not Sure You Meet Every Requirement?
At iA, we believe in potential and value diverse experiences. If this opportunity excites you, we encourage you to apply. Your place may be with us, and we would love to get to know you.
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