Quebec Province Director of customer service Jobs – 45 Openings This Week

Regional Director, Air Logistics Customer Care - Eastern Canada
Kuehne+Nagel —Montréal, QC
- Hybrid work
- Microsoft Office
- Analysis skills
- Bachelor's
- Dental care
- Tuition reimbursement
Director of Client Services
Chrono Innovation —Montréal, QC
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's
Quick apply
Director, Customer Delivery & Services
Novisto —Montréal, QC
- Team management
- AI
- Flexible schedule
Quick apply
Directeur d'Ingénierie / Director of Engineering
BellatRx —Pointe-Claire, QC
- Full-time
- Engineering
- English
- Bachelor's
Quick apply
Responsable des comptes recevables | Head of Accounts Receivable
Parcelz Inc —Montréal, QC
- Full-time
- Hybrid work
- English
- Analysis skills
- QuickBooks
Quick apply
Directeur(rice) associé(e) des ventes / Associate Sales Director
IVARI —Montréal, QC
- $66,500–$85,000 a year
- Immediate opening
- Remote
- CRM software
- Business development
- Presentation skills
- Wellness program
- Dental care
Quick apply
9d
Directeur(trice) principal(e), FP&A et projets spéciaux-Senior Director, FP&A and Special Projects
Groupe Amiel —Laval, QC
- Full-time
- ERP systems
- Finance
- Master's degree
- Dental care
- Paid time off
Quick apply
12h
Directeur de compte - Account Director
Dexterra —Courcelette, QC
- Full-time
- Customer service
- Business development
- Travel
Quick apply
Directeur(trice) principal(e), Comptabilité et opérations financières - Senior Director, Accounting
Groupe Amiel —Laval, QC
- Full-time
- Finance
- Analysis skills
- Bachelor's
- Dental care
- Paid time off
Quick apply
14h
Directeur.trice expérience client/Customer Experience Director
Group Must Société —Laval, QC
- CRM software
- English
- Analysis skills
Director, Communications and Governance
iA Groupe financier / iA Financial Group —Quebec City, QC
- English
- Team management
- Leadership
- Employee assistance program
7d
Director, Clinical Implementation and Customer Experience (Full-time)
Lumenix —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Nursing
- Sales
Quick apply
Customer Service & Order Entry Director // Directeur(trice), Service à la clientèle et saisie des commandes
Rolf C. Hagen —Baie-d'urfe, QC
- Full-time
- Hybrid work
- ERP systems
- English
- Continuous improvement
- Profit sharing
- Dental care
Quick apply
Account Director, Enterprise Unit
Clever Digital Marketing —Quebec City, QC
- $120,000–$150,000 a year
- Full-time
- Remote
- Marketing
- Supervising experience
- Bachelor's
- Dental care
- Vision care
Quick apply
Director Merchandising
RW&CO —Montréal, QC
- Full-time
- Hybrid work
- Inventory control
- Sales
- Marketing
- Tuition reimbursement
- Paid time off
Quick apply
11d
Director, Contact Centre & Group Operations
Vacances Air Canada / Air Canada Vacations —Montréal, QC
- Full-time
- Hybrid work
- Hospitality
- English
- Bachelor's
- Dental care
Quick apply
8d
Disability Associate Director
iA Groupe financier / iA Financial Group —Montréal, QC
- $100,000–$130,000 a year
- Hybrid work
- English
- Bachelor's
- Quality Control
- Employee stock purchase plan
- Disability insurance
7d
Director Retail Operations & Strategic Partnerships
PGW Auto Glass ULC —Laval, QC
- Hybrid work
- Sales
- English
- Master's degree
Quick apply
Head of Partnerships
Booxi —Montréal, QC
- Full-time
- Remote
- English
- Business development
- Travel
- Flexible schedule
Quick apply
Director Channel Management
BRP —Sherbrooke, QC
- Hybrid work
- Salesforce
- Data analysis skills
- Analysis skills
- Flexible schedule
Shopify Practice Director
Valtech Group —Montréal, QC
- Full-time
- PMP
- Salesforce
- English
- Profit sharing
- Employee assistance program
Directeur.trice principal.e, opérations de l'expérience client // Senior Director, Customer Experience Operations
SSENSE —Montréal, QC
- Hybrid work
- CRM software
- DevOps
- Engineering
- Dental care
- Employee assistance program
Quick apply
Director Retail Stores
Maison Birks —Montréal, QC
- Full-time
- Business development
- Bachelor's
- Recruiting
- Paid time off
- Employee assistance program
Quick apply
13d
Sales Director
Dakis Inc. —Montréal, QC
- CRM software
- English
- Business development
Directeur régional des technologies de l’information - Région de Montréal/Information Technology Regional Director - Montreal
MDA —Sainte-Anne-de-Bellevue, QC
- Full-time
- Computer science
- PMP
- English
- Disability insurance
- Dental care

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Regional Director, Air Logistics Customer Care - Eastern Canada

Kuehne+Nagel
Montréal, QC

Apply Now

Job details

Permanent

Benefits

Dental care
Tuition reimbursement

Skills

French
Customer communication
Customer relationship building
Customer retention
Operations management
Upselling
Freight forwarding experience
Logistics
Process improvement
Client relationship development
Microsoft Office
Freight forwarding logistics
Change management
Analysis skills
Bachelor's
Team management
Customer relationship management
Customer service orientation
Organizational skills
Logistics
Cross-functional collaboration
Escalation handling
Leadership
Supply Chain Management
Cross-functional communication
Analytics

Full job description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

We are seeking a customer-focused and results-driven Air Logistics Customer Care Manager to lead and develop our Customer Care team. In this role, you will be responsible for delivering exceptional customer experiences, driving growth and retention, and maximizing customer profitability across your portfolio.

You will serve as a key leader within the Air Logistics organization, ensuring seamless service delivery, strong customer relationships, and alignment with commercial objectives. This is an ideal opportunity for a logistics professional with strong leadership skills and a passion for customer excellence.

How you create impact

Lead and manage Customer Care teams to drive customer growth, retention, and satisfaction
Implement and oversee the customer ownership model to ensure consistent service delivery
Allocate customer portfolios based on complexity, size, and workload to optimize team performance
Achieve and exceed defined KPIs and performance targets for Customer Care operations
Drive change management initiatives to enhance team effectiveness and customer experience
Lead commercial management activities including customer growth analysis, retention strategies, and upselling
Manage spot quotations and follow-up activities to maximize conversion and revenue
Own customer profitability and collaborate internally to improve financial performance
Ensure clear and effective customer communication, including shipment updates and issue resolution
Monitor service delivery against customer promises (transit times, service levels, and conditions)
Oversee onboarding of new customers and ensure smooth implementation processes
Maintain accurate customer data, pricing, and system records to support operations
Manage customer disputes, complaints, and claims through to resolution, ensuring a positive experience
Collaborate with cross-functional stakeholders to deliver seamless end-to-end customer solutions

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. This job posting relates to an available role and not a future talent pool.

What we would like you to bring

Bachelor’s degree in Supply Chain, Logistics, or a related field preferred
5+ years of experience in freight forwarding, preferably in Air Logistics
5+ years of leadership experience managing teams (direct or virtual)
Strong commercial mindset with experience in customer growth, retention, and profitability management
Proven ability in customer communication, escalation handling, and relationship management
Solid understanding of air freight operations, shipment execution, and monitoring
Strong analytical and organizational skills, including proficiency in MS Office and logistics systems
Knowledge of freight forwarding regulations and compliance requirements
Excellent leadership, interpersonal, and change management skills
Customer-centric mindset with the ability to balance service excellence and commercial outcomes
Fluency in French (spoken and written) is required for this position

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-UT1

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Contact

Kuehne+Nagel Recruitment Team

Apply Now

Refine Your Search

director of customer service jobs in quebec province

Regional Director, Air Logistics Customer Care - Eastern Canada

Director of Client Services

Director, Customer Delivery & Services

Directeur d'Ingénierie / Director of Engineering

Responsable des comptes recevables | Head of Accounts Receivable

Directeur(rice) associé(e) des ventes / Associate Sales Director

Directeur(trice) principal(e), FP&A et projets spéciaux-Senior Director, FP&A and Special Projects

Directeur de compte - Account Director

Directeur(trice) principal(e), Comptabilité et opérations financières - Senior Director, Accounting

Directeur.trice expérience client/Customer Experience Director

Director, Communications and Governance

Director, Clinical Implementation and Customer Experience (Full-time)

Customer Service & Order Entry Director // Directeur(trice), Service à la clientèle et saisie des commandes

Account Director, Enterprise Unit

Director Merchandising

Director, Contact Centre & Group Operations

Disability Associate Director

Director Retail Operations & Strategic Partnerships

Head of Partnerships

Director Channel Management

Shopify Practice Director

Directeur.trice principal.e, opérations de l'expérience client // Senior Director, Customer Experience Operations

Director Retail Stores

Sales Director

Directeur régional des technologies de l’information - Région de Montréal/Information Technology Regional Director - Montreal

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