At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Assistant Manager, Merchandise Supply Chain is responsible for overseeing the Train Reporting Services team. The incumbent ensures accurate and timely reporting of the movement and assignment of trains, rail cars and other assets. The role also identifies opportunities for operational efficiencies related to way billing and movement of railcars. The incumbent collaborates with Train Reporting Representatives (TRRs), frontline operational decision makers and Assistant Superintendents, providing the necessary knowledge and direction to facilitate consistent and effective application of reporting regulations. The role requires an understanding of the theoretical and practical application of collective bargaining agreements, corporate policies and codes of conduct.
Main Responsibilities
Train Report Management
- Create a positive learning environment and provide consistent coaching and feedback to team members
- Ensure TRRs are equipped with the necessary knowledge, skills and support
- Engage with TRRs to create a team environment both within the TRS and between the TRS and external stakeholders
- Ensure stakeholder satisfaction by identifying, investigating, and resolving issues in a timely manner, improving information flow, and providing process intelligence
- Stay up to date with and implement leading edge practises in complaint management
- Identify trends in centre workload and ensure proper staffing to meet demand
- Support Senior Manager, Train Reporting Services, with quantitative and qualitative data on centre performance
- Conduct continuous reviews of centre performance, policies and procedures in order to identify areas of improvement
- Develop and implement strategies for improvement in a measured and effective manner to maximize understanding and adherence
- Recommend corrective actions and respond to grievances in accordance with the collective bargaining agreement and corporate policies
Working Conditions
The role has standard working conditions in an office environment with a rotating shift schedule. The incumbent must be available to work shifts and weekends when necessary. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.
Requirements
Experience
Supervision
- Minimum 2 years of experience supervising a team, preferably in a clerical or call center environment
o Experience working in a unionized work environment
o CN Operations experience *
Education/Certification/Designation
- Bachelor’s Degree in Business Administration or equivalent*
- Any designation for these above would be considered as an asset
Competencies
- Solves problems to create value
- Applies critical thinking
- Sets direction and inspires others
- Collaborates with others and shares information
- Demonstrates active listening
- Delegates and empowers others to create accountability
Skills/Knowledge
- Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Extensive knowledge of railway transportation operational practices*
- Advanced knowledge of Service Reliability Strategy (SRS)*
- Fluently bilingual both written and verbal (English, French)
Any designation for these above would be considered as an asset *
This position is posted as a grade 9.
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected].
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
