Queensville, On Bilingual service desk analyst Jobs – 3 Openings This Week

Sr Analyst
HCLTech —Queensville, ON
- Bilingual
- Microsoft Outlook
- Computer Science
14d
Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Toronto, ON
- $63,000–$105,000 a year
- Temporary
- Hybrid work
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
14d
Bilingual RTR Payment Operations Center Analyst - Level 3
Payments Canada —Toronto, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- Computer Science
- Customer service
- Dental care
- Paid time off
Quick apply
14d

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Bilingual - Payment Operations Centre Analyst - Level 2
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Participate in the preparation for the deployment of a new national payment system (Real-Time Rail), including but not limited to: Operational Readiness…
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14d

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Bilingual IT Support Analyst
DWF —Toronto, ON
Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, casual dress code, wellbeing allowance, early finish ahead of statutory holidays…
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Bilingual - Payment Operations Centre Analyst - Level 2
Payments Canada —Toronto, ON
Participate in the preparation for the deployment of a new national payment system (Real-Time Rail), including but not limited to: Operational Readiness…
$63,000–$105,000 a year
Quick apply
14d

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Sr Analyst

HCLTech
Queensville, ON

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Job details

14 days ago

Skills

Jira
Bilingual
French
Microsoft Outlook
Computer Science
Customer service
English
Microsoft Office
IT infrastructure
Communication skills

Full job description

Ontario Centre Queensville, Ontario
Job Summary

The Service Desk Analyst (Bilingual – French & English) acts as the first point of contact for end users, providing technical support and customer service for IT-related issues. The role requires strong communication skills in both French and English to support a global user base.

Key Responsibilities

Provide Level 1 IT support to users via phone, email, chat, and ticketing tools.\r\nHandle incoming incidents and service requests in both French and English.\r\nLog, categorize, prioritize, and resolve tickets in line with ITIL processes.\r\nTroubleshoot issues related to: \r\n\r\nWindows OS, MS Office, Outlook\r\nVPN, network connectivity\r\nHardware (laptops, desktops, peripherals)\r\nPassword resets and access requests\r\n\r\n\r\nEscalate unresolved issues to L2/L3 teams with proper documentation.\r\nEnsure compliance with SLA/TAT commitments.\r\nCommunicate clearly with users and provide regular updates.\r\nMaintain high customer satisfaction scores.\r\nParticipate in shift handovers and maintain knowledge base articles.

Skill Requirements

Fluency in French and English (spoken and written) – mandatory.\r\nStrong customer service and interpersonal skills.\r\nBasic knowledge of IT infrastructure and end-user support.\r\nFamiliarity with ticketing tools such as: \r\n\r\nServiceNow, BMC Remedy, Jira, or equivalent\r\n\r\n\r\nUnderstanding of ITIL concepts (Incident, Request, SLA).\r\nAbility to work in a fast-paced, 24×7 support environment.\r\nGood documentation and communication skills.

Other Requirements

Experience: 1–4 years in Service Desk / IT Support / Helpdesk\r\nEducation: Graduate in IT, Computer Science, or equivalent\r\nCertifications (Preferred): \r\n\r\nITIL Foundation\r\nMicrosoft / Customer Support certifications\r\n\r\n\r\nCustomer-focused mindset\r\nStrong ownership and follow-up\r\nCalm under pressure\r\nTeam player with a proactive approach\r\n

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Sr Analyst

Bilingual - Payment Operations Centre Analyst - Level 2

Bilingual RTR Payment Operations Center Analyst - Level 3

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