radium hot springs, bc customer support & client services occupations Jobs – 9 Openings This Week

Field Support Manager (Medical Devices)
Nevian —Canada
- $100,000–$130,000 a year
- Overtime
- Management
- Bachelor's
- Continuous improvement
- Mileage reimbursement
- Disability insurance
Quick apply

Check out these similar jobs

Based on your search for customer support & client services occupations jobs.

Field Support Manager (Medical Devices)
Nevian —Canada
Must be able to travel to US HQ in New Jersey and have valid drivers license & passport. Current driver’s license and passport required.
$100,000–$130,000 a year
Quick apply
Associate Director, Clinical Operations (Study Startup)
Everest Clinical Research —Canada
Must have at least a bachelor or master’s degree in science, health studies and research fields, or equivalent with 14 years of clinical research experience.
$165,000–$210,000 a year
Quick apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Representative
Nexicom Inc. —Millbrook, ON
Process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new…
From $19.50 an hour
Quick apply
1d
Customer Care Specialist
Accessibility Professionals —Barrie, ON
Efficiently handle inquiries, process orders, address customer concerns, and follow up with customers. Proficiency in clerical and administrative procedures.
From $40,000 a year
Quick apply
11d

Show more jobs in cities nearby

I want to receive the latest job alerts for customer support & client services occupations in radium hot springs, bc

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Field Support Manager (Medical Devices)

Nevian
Canada

Quick apply

Job details

Permanent | Full-time

Benefits

Extended health care
RRSP match
Mileage reimbursement
Disability insurance
Company car
Dental care
Paid time off
Vision care
On-site parking

Skills

French
Management
Bachelor's
Continuous improvement
Leadership
Driving Licence

Full job description

Job Overview

We are seeking an experienced Field Support Manager for our client, a global Medical Devices (Diagnostics) company. In this position you will be managing and supporting a team of Field Service Engineers across Canada who will be troubleshooting, installing and handling preventative maintenance for clients (hospitals & laboratories). Salary based on experience: 100K - 130K, full benefits, car or car allowance, company Credit Card for expenses, overtime paid after 40 hours, RRSP's and company match up to 6% of input. Ideally must be based in Ontario or Quebec, not too far from airport. Must be able to travel to US HQ in New Jersey and have valid drivers license & passport.

Responsibilities

Team Leadership & Mentorship: Provide close guidance, coaching, and development to direct reports through both in-person and remote interactions to enhance performance and professional growth.
Customer Satisfaction & Service Excellence: Ensure a customer-centric approach by monitoring the timely and appropriate closure of curative service calls and maintaining high levels of communication with both customers and internal teams.
Manages day-to-day activities of the FSE group to include: prioritizing, scheduling, special projects, etc. Drive departmental KPIs and Goals to include PM, TB and Installation completion.
Continuous Improvement & Efficiency: Identify opportunities for process enhancements and implement solutions to drive operational efficiency and service excellence.
Training & Development: Support ongoing training initiatives to ensure Field Service Engineers remain proficient in troubleshooting, new technologies, and company protocols.
Escalation Management: Oversee and manage the escalation process for advanced troubleshooting, ensuring swift and effective resolutions while maintaining clear communication with both the customer and internal teams.
Cross-Functional Collaboration: Work closely with Quality, Hotline, Sales, Technical Support, and Marketing departments to ensure service excellence, knowledge sharing, and continuous improvement in customer support strategies.
Data Analysis & Actionable Insights: Regularly review service data to identify trends, root causes, and opportunities for improvement, implementing strategic actions to enhance efficiency and performance.
Completes, maintains, monitors, and processes all Regional required paperwork and records to comply with SOPs, including CAPA, IMS, QE, ISO, and other quality and compliance procedures within required deadlines. Ensure direct reports maintain100% compliance to all SOPs and policies.
Financial performance: Owns revenue and expense performance and budget control for assigned Region
On site support including VIP presentations, Business Reviews, Trade Shows, Escalations and FSE field visits
Ensure staff is trained and focused to drive customer satisfaction. Plan strategies to drive customer satisfaction at a Regional level.
Maintain positive morale within Regional team.
Other projects and tasks as assigned by Senior Management

Qualifications

Bachelor’s degree in a related field required.
5+ years direct customer interface with 3 years management experience required
Current driver’s license and passport required.
Fluency in French is an asset.
Up to 80% overnight travel may be required. Travel may occur with short notice. Ability to travel by common air carrier or rental car as needed. International travel is required including periodic travel to the Corporate Office in NJ (US)

Job Types: Full-time, Permanent

Pay: $100,000.00-$130,000.00 per year

Benefits:

Company car
Dental care
Disability insurance
Extended health care
Mileage reimbursement
On-site parking
Paid time off
RRSP match
Vision care

Education:

Bachelor's Degree (preferred)

Experience:

Field Service Engineer in Medical Devices/ Diagnostics: 5 years (required)
manager: 3 years (required)

Location:

Canada (required)

Work Location: On the road

Quick apply

Refine Your Search

customer support & client services occupations jobs in radium hot springs, bc

Field Support Manager (Medical Devices)

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for customer support & client services occupations in radium hot springs, bc

Job seeker tools

Employer Tools

Browse

Stay Connected