YOUR DAILY MISSION: Be the connecting force between our Kitchen and Café teams.
WHO ARE WE?
We’ve been making kick-ass coffee for over 25 years.
We’re Canada’s #1 selling Whole Bean coffee. All our coffee is Organic and Fairtrade, roasted right in the Canadian Rocky Mountains smack dab in the middle of nowhere.
And it’s not just our coffee that’s good. We’ve been recognized as one of the Best Workplaces in Canada by Great Place to Work since 2015. We work hard and have fun. That’s how we roll.
In 2023, we opened the doors to our reimagined, signature café. It’s as close to fresh-roasted coffee as it can get. This is where mountain culture meets elevated experience. Where human beans and coffee beans are connected. Where everyone who comes through the doors leaves slightly more caffeinated and a whole lot more loved.
WHO ARE YOU?
You? Well, you kick ass. You want to learn. People enjoy chatting with you because you practically ooze sunshine and glitter. You’re energetic, versatile, and full of initiative, all served with a side of awesome. You thrive in the in-between moments - restocking before anyone even notices we're low, keeping the café flowing like a well-oiled machine, and jumping in wherever you're needed. You move with purpose, anticipate needs, and bring a rhythm to the chaos. Whether it’s lending a hand behind the bar, resetting the floor, or making sure every guest feels the café’s warmth, you’re on it.
WHAT WILL YOU DO?
You’re the vital link between our Café team, keeping everything running smoothly. You’ll maintain a clean, welcoming space for guests, ensuring the display case is fully stocked, and fridges, shelves, and supplies are replenished. From clearing tables and doing dishes to taking orders at the till and keeping the café in tip-top shape - you’re always one step ahead of the game.
RESPONSIBILITIES
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Offer outstanding customer service with a focus on prioritizing the customer experience.
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Run food and drinks to tables, ensuring the right order is in the right place.
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Keep the Café running smoothly by clearing tables, stocking the food display, and helping customers. This includes washing dishes, keeping tools and ingredients clean and organized, and handling garbage and recyclables.
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Restock fridges, syrups, merchandise, the condiment bar, grab-and-go fridge, and any other supplies as needed.
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Anticipate customer and Café needs by staying aware of the environment and answering any customer requests or questions.
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Maintain a clean, organized workspace and communicate when supplies are running low. This includes the inside area of the Café as well as the Patio.
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Follow Kicking Horse Coffee's operational procedures for food handling, cash handling, and safety.
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Helping the Kitchen with basic prep work when needed.
QUALIFICATIONS
MUST HAVES:
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Strong verbal, written, and interpersonal communication skills.
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Solid ability to deliver Kick Ass customer service.
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Scheduling flexibility. We’re open 7 days per week in the summer and 5 days per week the rest of the year. The work hours for this role will vary based on scheduling needs and will mainly be used to support busy periods, such as weekends and holidays, as well as coverage for other team members’ vacation time and health days.
ASS-ETS:
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Prior experience in the coffee industry or a café.
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Food Safe Level 1 Certification.
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Experience with cash handling and POS systems.
SCHEDULING & WAGE
This is a seasonal, on-site position located in Invermere, BC. The Café operates seven days a week in the summer, with scheduling requirements that include weekends and statutory holidays. We are currently looking for a team member to join us on a full-time or part-time basis. The wage for this role is $18.50 per hour and is eligible for tips.
WHAT WE VALUE. AND WHAT WE LOOK FOR.
Do What’s Right. It’s not always neat and tidy. It means taking care of people, the planet and the business. No posturing, no greenwashing, just grown-up conversations and real accountability.
- Think it through and keep it real. Whether you’re on the line, in prep, or managing a rush, you think ahead, communicate honestly, and make decisions that support service, quality, and the team.
Never Half-Ass It. We’re on a mission to annihilate mediocrity. It’s not about burning out - it’s about showing up, caring deeply, working smart, and taking our craft seriously (but not ourselves).
- Bring the pride and the polish. You care about the pour, the plate and the clean up. Whether you’re creating dishes or scrubbing pans, you do it with care and craft.
Cut the Bullshit. It’s about systems that work without waste, kindness without drama and root-cause thinking over quick fixes. No fluff, no fuss – just clarity, honesty and getting to the heart of things.
- Cut the noise and keep it simple. You know what needs your attention, don’t overcomplicate things, and look for smart, practical ways to make the work flow better.
Be Remarkable. We’re not here to play it safe or follow the crowd. We’re here to break patterns, defy expectations and drop a few jaws along the way. If it’s forgettable, it’s not for us.
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Think big and get after it. You’re not afraid to bring ideas, improve a process, or jump in when something needs doing before it becomes a bigger issue.
Do It All With Love. Love? Buck yeah, Love! It’s our not-so-secret ingredient. We care deeply about the work we do, the people we work with, and the impact we have. That love shows up in every cup – and in every shift, plate, and interaction.
- Lead with kindness, care and respect. You treat guests and teammates like humans (not just transactions). You bring empathy to the floor, not just efficiency.
- Build trust and show up for each other. You’re honest, open, and dependable, celebrate the wins, support each other through the wobbles, and help create a space where people feel welcomed and valued.
PERKS TO PIQUE YOUR INTEREST
When individuals thrive, communities thrive. And we are here to help that happen. The following perks and programs have been designed with intention to ensure our people prosper.
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Mug Fillers: Damn good discounts on coffee beans, and have all the caffeine you will need to keep you fueled onsite. These benefits include discounted beverages, food, and merchandise in the Café.
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Environmental and Community Giving: Our Green Commuting program pays employees up to $3.00 per day for choosing a green commute to work. Our Dream Fund provides Kicking Horse Coffee dreamers with financial funding to put towards community projects.
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Uniform Reimbursement: We want you safe, supported and comfortable. KHC supports team members with a reimbursement program for footwear and uniforms that helps with the costs.
- Employee & Family Assistance Program: Access to our emergency and wellbeing support through our Employee & Family Assistance Program.
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Exceptional Human Beans: Working with a kick-ass team? We think that is the best perk of all. Our crew of coffee lovers love what they do and are great at it too! Foodies, cooks, coffee lovers, fun havers and hard workers alike.
HOW TO APPLY
Sound like your cuppa? You should probably apply. Create your account with our candidate portal (through Get Hired) and submit your resume and application form. Since you’re more than just a resume, please be prepared to answer a few questions about yourself in your online application.
SPIRIT OF LOVE
Love means welcoming everyone to ensure an inclusive place for all. We seek team members from all walks of life, backgrounds, and cultures.
