Role Summary
The Business Systems Analyst is responsible for the implementation, configuration, and Tier 3 support of business applications, as well as the design, support, and troubleshooting of system integrations and data exchanges. This role ensures that applications and integrations operate reliably, securely, and in alignment with business requirements.
The analyst acts as a subject‑matter expert for business applications and integrations, collaborating closely with business stakeholders, vendors, and internal IT teams to resolve complex issues, support system changes, and maintain high‑quality documentation.
This is a hybrid role that can be done at either our Edmonton or Calgary locations. Travel will also be required across Western Canada.
Key Responsibilities
Application Implementation & Configuration
- Collaborate with business stakeholders, subject‑matter experts, and end users to elicit and define functional and non-functional requirements
- Participate in software implementation projects, including solution design and build, testing, and post-deployment support
- Configure existing business applications to meet functional and operational requirements
- Support application enhancements, upgrades, patches, and release activities
- Coordinate with vendors and internal teams during implementation and change activities
Application Support
- Provide Tier 3 support for assigned business applications
- Investigate, diagnose, and resolve complex application incidents and problems
- Perform root‑cause analysis and recommend corrective and preventive actions
- Escalate and coordinate with vendors or technical teams as required
Integration & Data Exchange
- Design, support, and troubleshoot system integrations and data exchanges
- Monitor integrations to ensure data accuracy, completeness, and timeliness
- Analyze and resolve integration failures, data discrepancies, and interface errors
- Support changes to existing integrations and onboarding of new interfaces
- Ensure integrations comply with security, data governance, and compliance standards
Documentation & Processes
- Develop and maintain technical and functional documentation for applications and integrations
- Create and update support documentation and operational procedures
- Document integration designs, data flows, and dependencies
- Contribute to process standardization and continuous improvement initiatives
Required Qualifications
Education & Experience
- Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience
- Experience supporting enterprise business applications
- Experience with system integrations, data exchanges, or interfaces
Technical & Functional Skills
- Understanding of application integrations (APIs, file‑based exchanges, middleware, ETL concepts)
- Experience troubleshooting data flow and system interface issues
- Familiarity with relational data concepts and data validation
- Experience working with vendors and third‑party applications
- Knowledge of IT service management practices (incident, problem, change)
Soft Skills
- Strong analytical and problem‑solving skills
- Ability to communicate technical concepts to non‑technical stakeholders
- Strong documentation and organizational skills
- Ability to manage multiple priorities in a production environment
- Collaborative, service‑oriented mindset
Preferred / Assets
- Experience with HRIS, ERP, Finance, CRM, or Operations systems
- Exposure to integration platforms or middleware tools
- Experience in regulated or enterprise environments
- Experience in the transportation industry
- Bilingualism (English/French) is preferred
Additional Requirements
- This role may be subject to recall during scheduled time off in the event of critical incidents or operational emergencies.
- Travel is expected up to approximately 20%, primarily within Canada, to support business operations and integration activities.
- Participation in a 24/7/365 rotational on-call support schedule is required to ensure timely response to business-critical incidents.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
