At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949.
We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance.
Here's the role
The Sales Operations Manager supports the execution of the organization's sales strategy through sales operations, analytics, systems optimization, and cross-functional collaboration across the business. This role focuses on improving sales performance, operational efficiency, customer programs, and overall sales effectiveness within a broker distribution environment.
Position Responsibilities
- Lead and continuously improve sales operations processes, systems, reporting, and workflows to support sales objectives.
- Partner with Sales leadership to provide sales analytics, performance reporting, and operational insights that support decision making.
- Provide leadership, guidance and coaching to enable team effectiveness and development.
- Collaborate with Sales, Product, Marketing, and other stakeholders to support strategic initiatives, product launches, and sales execution.
- Manage the sales funnel and reporting processes, ensuring pipeline accuracy and performance visibility.
- Coordinate Broker programs and initiatives for MGAs and key accounts, ensuring effective execution and a positive Broker experience.
- Develop and maintain sales presentations, materials, and training resources to improve consistency and effectiveness.
- Manage CRM, sales technology, reporting tools, AI solutions, and system integrations to support efficient operations.
- Ensure the accuracy, quality, and integrity of sales data, reporting, and processes.
Competencies
Business Acumen: Connects department goals to broader organizational and financial priorities; considers customer and market impacts in decision-making.
ImpactInfluence: Establishes credibility with diverse audiences and uses thoughtful, sophisticated techniques to gain support for organizational priorities. Contributes and encourages original ideas that challenge the status quo and drive improved outcomes. Share expertise to elevate team thinking and shape direction. Actively scans trends, insights, and data to inform viewpoints and decisions.
People LeadershipTalent Development: Establishes clear goals and provides timely on-going feedback. Fosters a culture of trust, accountability, and collaboration. Actively identifies and addresses skill gaps while supporting individual and team growth and development. Fosters an environment where employees are engaged, empowered, and positioned to succeed.
InnovationTechnology: Adapts and implements innovative tools, technology and approaches that enhance outcomes, efficiency, and collaboration within area of responsibility.
Relationship Building: Develops and maintains strong networks with peers and across departments to foster collaboration and achieve shared goals through mutual influence and trust.
Continuous Improvement: Identifies gaps and implements improvements that lead to measurable outcomes. Demonstrates agility and grasps complex concepts and new ideas quickly. Integrates outside-in insights to inform strategic decisions.
EducationExperience
Bachelor's degree in Business Administration, Data Analytics, or a related field or equivalent combination of education and experience.
8+ years' experience in business operations with 2+ years in sales operations.
2+ years' experience leading team.
Experience in Business analytics would be considered an asset.
Strong understanding of broker distribution models and broker-based sales environments.
Experience working in an insurance or financial industry is considered an asset.
When you become a GMSer, you can expect:
- Competitive salary and bonus opportunities.
- Personal and professional development initiatives.
- Social events, volunteer opportunities, and a whole lot of fun.
- Free coffee - yes, really! And if tea is more of your vibe, we've got that covered too!
Are we a fit?
If you think so, please apply by Monday, July 13, 2026. We'd love to reach out to everyone who applies, but we just don't have enough hands! If you're selected for an interview, we'll be in touch. If not, please consider us again in the future.
