About Dexter
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
About the Role
We are seeking a detail-oriented and customer-focused Customer Service Representative – Parts and Service to join our team. This role is responsible for assisting customers with Heavy-duty truck, suspension and trailer parts inquiries, processing orders, providing technical support, and ensuring an excellent customer experience. The ideal candidate will have knowledge of Heavy-duty truck, suspension and trailer parts and components, strong communication skills, and a commitment to high-quality service.
What you'll do:
- Respond to customer inquiries via phone, email, or in person regarding truck and trailer parts, availability, pricing, and compatibility.
- Assist customers in identifying correct parts based on their truck or trailer model, specifications, or part numbers.
- Process customer orders accurately using inventory and order management systems.
- Coordinate with warehouse and shipping teams to ensure timely delivery of parts.
- Handle service orders from scheduling to invoicing.
- Handle returns, exchanges, and warranty claims in accordance with company policies.
- Maintain up-to-date knowledge of heavy duty trucks, suspension and trailer parts, accessories, and industry trends.
- Keep accurate records of customer interactions, orders, and service requests.
- Upsell related parts or services to enhance the customer’s experience and increase sales.
- Provide support to field service technicians and sales staff as needed.
What we're looking for:
- High school diploma or equivalent; post-secondary education or technical training in automotive, truck and trailer systems is a plus.
- 1–3 years of customer service experience, preferably within a service shop, repair facility, or service writer role in the automotive, truck, trailer, or heavy equipment industry.
- Knowledge of truck suspension and trailer parts, axles, braking systems, electrical components, hitches, etc.
- Proficiency in using computer systems, including parts catalogs, CRM, and order entry software.
- Strong interpersonal and communication skills.
- Ability to multitask and solve problems in a fast-paced environment.
- Excellent organizational skills and attention to detail.
Working Conditions:
Office and counter environment with frequent interaction with customers, mechanics, and internal departments. May require occasional lifting of parts up to 50 lbs.
What We Offer:
- Permanent, full-time position
- Day shift: Monday to Friday, 8:00 am – 5:00 pm
- 75% employer-paid group insurance (dental, life, vision, disability)
- Employer-matched RRSP contributions up to 4%
- Paid vacation
- Employee Assistance Program (EAP)
- Career advancement opportunities
- Training and professional development
- Company-sponsored events and a casual dress environment
- Free on-site parking
Dexter is driven by our core values committed to Safety, Quality and Integrity:
Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
Connect with People – Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
Do the Right Thing – For our people, for our customers, and for the business.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and references checks. Dexter Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by provincal law.
