Regina, Sk Call center representative Jobs – 8 Openings This Week

Contact Center Call Monitor
Brandt —Regina, SK
- On call
- Bilingual
- Customer service
- English
Quick apply
10d
Customer Support Representative
Brandt —Regina, SK
- Bilingual
- Sales
- Customer service
- Dental care
Quick apply
Customer Service Representative
Motion Industries (MOT) —Regina, SK
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Designated paid holidays
Quick apply
Product Support Representative
Brandt —Regina, SK
- Bilingual
- Sales
- Customer service
- Dental care
Quick apply
Sales Development Specialist
NAPA Auto Parts —Regina, SK
- Full-time
- Microsoft Powerpoint
- Sales
- Presentation skills
Quick apply
Sales Representative - Regina, SK
Zedcor Security Solutions —Regina, SK
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Bilingual Customer Service Representative
Toyota —Canada
- $70,600–$92,600 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- Salesforce
- Dental care
- Paid time off
1h

More jobs to discover

Find similar jobs that you might be interested in.

Operations Lead
Motion —Regina, SK
Champion development of your team to drive individual and team goals and best practices. Meet customer and shipment metrics, including time to fill, expediting…
$60–$75 a year
Quick apply
Territory Sales Representative
Canadian Federation of Independent Business —Regina, SK
Valid driver’s license and access to a vehicle. Present CFIB solutions that deliver value, savings, and support while proactively generating leads through cold…
$85,000–$120,000 a year
Quick apply
4d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Outbound Sales Representative
The BridgGroup of Companies —Woodbridge, ON
This individual will serve as the first point of contact for leads, helping to introduce our services and generate interest through outbound calls, emails, and…
$45,000–$65,000 a year
Quick apply
Inside Sales Representative - Digital Marketing - Remote
Yellow Pages Digital & Media Solutions Limited —Ontario
Outbound sales, telesales, call center, or business development. Conduct *100+ outbound calls per day* to generate new opportunities. *3 weeks after 1 year*.
$35,000–$70,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for call center representative in regina, sk

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Center Call Monitor

Brandt
Regina, SK

Quick apply

Job details

10 days ago

Skills

Bilingual
French
Customer service
English
Research
Microsoft Office
Organizational skills
Communication skills

Full job description

Brandt is currently seeking a Quality Assessment Representative for our Regina Location. The Quality Assessment Representative is responsible for monitoring and assessing call quality to support customer experience goals within the Contact Center. This role provides actionable feedback, supports issue resolution, and drives continuous improvement initiatives.

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

Deliver contact center experience goals by observing and assessing parts and reception calls to ensure high service standards.
Conduct regular and ad hoc call audits to identify best practices and improvement areas, driving consistent service quality.
Achieve monthly quality assessment targets for call monitoring and customer experience metrics.
Provide timely, constructive feedback to representatives and leadership to support performance improvement and customer satisfaction.
Recommend corrective actions based on call evaluations and trends to improve representative effectiveness and consistency.
Take ownership of customer opportunities to ensure issues are addressed promptly and thoroughly.
Assist in resolving escalations and complaints from customers and branches, supporting frontline teams as needed.
Demonstrate adaptability and flexibility by performing additional tasks within the Customer Support Center to meet business needs.
Drive continuous improvement initiatives by identifying process gaps and recommending enhancements to the customer experience.
Conduct research and analysis of customer interactions to accelerate positive outcomes and streamline service delivery.
Stay informed on customer service trends by reviewing call center data, branch feedback, and industry best practices.
Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

Possess strong communication skills to convey information clearly with executive leadership and colleagues.
Previous experience supporting customer service quality initiatives.
Ability to compose clear, professional correspondence including memos, letters, and emails.
Strong organizational skills with the ability to manage multiple tasks and projects effectively, meeting deadlines in a fast-paced environment.
Strong attention to detail to ensure accuracy and consistency.
Proficient in Microsoft Office.
Bilingual (English and French) considered an asset.

#LI-onsite

Quick apply

Refine Your Search

call center representative jobs in regina, sk

Contact Center Call Monitor

Customer Support Representative

Customer Service Representative

Product Support Representative

Sales Development Specialist

Sales Representative - Regina, SK

Bilingual Customer Service Representative

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for call center representative in regina, sk

Job seeker tools

Employer Tools

Browse

Stay Connected