Closing Date (MM/DD/YYYY):
08/09/2026
Worker Type:
Permanent
Language(s) Required:
Bilingual (English and French)
Term Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$62,910 - $85,110
Why FCC?
At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here’s what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you’ll make an impact
Are you a finance-savvy professional with a passion for agriculture and a drive to make a difference?
In our fast‑paced Customer Service Centre, you’ll help customers and partners across Canada with smart lending solutions and personalized advice – all while supporting the growth of Canadian agriculture. Every conversation is a chance to collaborate with a great team and make a real impact.
You’ll guide customers through lending solutions that impact their operations and futures, and build foundations in credit, risk and customer experience – skills that open doors to future opportunities at FCC.
If you love helping people, stay cool under pressure and bring a solutions‑first mindset to every interaction, this role could be a great fit.
What you’ll do
Assess loan applications by completing financial and credit analysis, preparing documentation and making lending decisions within delegated authorities
Help customers and partners (by phone or email) understand their options, solve issues and access the right financial solutions
Support Alliance partners by adjudicating credit applications and troubleshooting lending‑related concerns
Execute outbound activities, including arrears collection and proactive follow‑ups
Document all interactions accurately in FCC systems
Contribute to team projects and continuous improvement initiatives across the Customer Service Centre
What you’ll bring to the team
Required qualifications:
A diploma or degree in agriculture, business, finance, economics or commerce
At least one year of relevant experience, ideally in a financial institution or lending environment (or an equivalent combination of education and experience)
Strong financial acumen and the ability to analyze credit risk
Exceptional customer service skills, especially in phone‑based interactions
Ability to multitask, prioritize and stay focused in a fast‑moving environment
Proficiency with computer systems, financial tools and learning new technologies
Preferred qualifications:
Experience in agricultural lending or farm financial analysis
Familiarity with lending legislation, loan security or mortgage processes
Knowledge of FCC products, Alliance programs or credit adjudication
Previous work in a call centre or high‑volume customer environment
Strong comfort navigating difficult conversations (collections, declines)
Not sure you meet every requirement? We encourage you to apply anyway.
#FCCEN
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [email protected] . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
