About Us
We are a retail lumber and building materials company focused on creating exceptional backyard escapes—custom outdoor spaces designed for relaxation, recreation, and connection.
Our customers don’t just buy materials. They come to us with ideas, inspiration, and projects that matter to them. As an Escape Artist, you help turn those ideas into reality.
When someone builds their dream deck or creates a backyard space their family will gather in for years to come, that experience starts with you.
We’re not just selling lumber.
We’re helping people build where life happens.
About the Role
This is not a passive retail position.
This is a structured, consultative sales role focused on:
- Professional customer communication
- Accurate quoting
- Follow-up discipline
- Confident closing
- Pipeline ownership
You are the face of the store. From the first greeting to the final invoice, you guide customers through their project with clarity, care, and confidence.
You will be expected to:
- Move quickly without sacrificing accuracy
- Take ownership of every quote you send
- Follow up consistently until deals close
- Maintain a clean, organized showroom
- Operate within CRM and quoting systems daily
If you send it — you own it.
Why TUDS Over a Big Box?
- You’ll actually know your customers by name
- You’ll build real relationships, not just process transactions
- Your ideas and improvements get implemented
- You’ll work directly with hands-on ownership
- Your impact is visible — you’ll see the projects you helped create
Here, performance matters. So does culture.
Key Responsibilities Customer Experience & Sales Execution
- Greet every customer quickly, professionally, and confidently
- Guide homeowners and contractors through their project needs
- Build accurate, detailed material quotes
- Convert quotes to orders through confident closing
- Ask for the sale — directly and professionally
- Handle objections (price, timing, uncertainty) with calm clarity
- Follow up on open quotes via call, text, and email
- Ask satisfied customers for Google reviews and referrals
Pipeline & System Discipline
- Use CRM and quoting software daily (HighLevel, QuoteMachine, Lightspeed)
- Create and update customer records accurately
- Keep pipeline stages clean and current
- Ensure no quotes sit in “Draft”
- Convert completed pickups and deliveries into invoices
- Maintain accurate documentation and notes
Ownership and follow-through are non-negotiable in this role.
Store Standards & Professionalism
- Maintain a clean, stocked, and organized showroom
- Keep your workspace professional and customer-ready
- Answer phone calls confidently and professionally
- Respond to emails and messages promptly
- Support opening and closing procedures
- Handle transactions accurately and responsibly
This role requires maturity, attention to detail, and pride in doing things right the first time.
What We’re Looking For Required Experience & Skills
- Retail sales or customer-facing experience
- Strong verbal and written communication skills
- Comfortable learning and using CRM / quoting systems
- Demonstrated follow-up discipline
- Professional phone and email etiquette
- Strong attention to detail
Preferred Experience
- Building materials, construction, or home improvement background
- DIY project experience
- Experience with structured sales processes
- Experience working toward performance metrics
The Type of Person Who Thrives Here
This role is a strong fit for someone who:
- Feels uncomfortable leaving a quote without follow-up
- Notices when something is inaccurate or incomplete
- Takes pride in keeping systems clean and organized
- Can confidently ask for the sale
- Doesn’t blame others when something isn’t documented
- Brings positive energy to the sales floor
- Enjoys helping people make decisions
- Values accountability over excuses
You move fast. You communicate clearly. You follow through.
Performance Metrics
You will be measured on:
- Sales Revenue
- Margin
- Quotes Created
- Orders Created
- Conversion %
- Quote Response Time
- Quote Conversion Time
- Follow-Up Compliance
- 5-Star Reviews
This is a performance-driven role with real upside for someone who takes ownership.
Compensation & Growth
- Hourly base + commission
- Structured onboarding and training program
- Ongoing coaching and sales development
- Clear performance expectations
- Opportunity for advancement as the company grows
We invest in people who invest in their role.
How to Apply
If you’re looking for a position where:
- You are trusted with real responsibility
- Your performance directly impacts your income
- You work with a team that values standards and accountability
- You help customers build something meaningful
We’d love to meet you.
Apply today and tell us why you’d make a great Escape Artist.
Job Type: Seasonal
Pay: $18.00-$24.00 per hour
Work Location: In person
