At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:
In this role, you will be responsible for resolving complex technical issues, ensuring our clients receive timely and effective solutions. By managing complex service requests and supporting key business technologies, this role will play a critical role in driving client success.
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Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. Must be aware of and maintain our standards.
- Receive & respond to complex service requests, incidents and change requests in a timely manner.
- Troubleshoot and resolve issues with:
- General network connectivity
- Common networking technologies
- Networking technologies, layer 2/3 switching, POE, VLANs.
- Wireless network performance and accessibility
- Firewalls, switches, and routers
- Remote access technologies
- Complete technical administrative tasks such as:
- Perform firmware updates to networking technologies.
- Add/remove/change network ACL /privileges as required
- Configuration of firewalls, switches, and access points.
- Identify recurring issues and initiate problem tickets for them.
- Make recommendations for improvements of supported hardware and software to Service Managers/Strategic Advisors or clients when necessary.
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process and maintain contact until completed.
- Maintain accurate and real-time timesheets, record complete and accurate notes of troubleshooting and communication with clients.
- Receive mentoring and feedback from peers and others.
- Review Tickets with Service Manager.
- Actively Participate in Team Huddles, L10 Meetings, One-on-One Meetings, and any other Team Meetings.
- Create and update documentation when changes occur, or when discoveries are made.
- Attend monthly training & team meets as required.
- Participate in the on-call rotation.
- Participate in continual education by completing field-related technical certifications to ensure expertise remains current and aligned with industry best practices.
- Additional duties as required.
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8+ years relevant technical experience is required or 3 years’ experience in Systems Analyst/Engineer II role.
- In-depth knowledge in networking; routing/switching, IP addressing, VLANs, firewalls, VPNs, and Wireless.
- Proficiency with networking tools like ping, traceroute, netstat, and Wireshark
- Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- Minimum of two network-related certifications required; CCNA, Dell, Sonicwall, Meraki, FortiGate, Aruba, or Watchguard.
- At least 8 years’ experience managing & working with most of the following technologies:
- Firewalls
- IP addressing and subnetting
- Switching and routing
- SNMP
- SD-WAN
- VPNs
- Wireless networks & technologies
- DHCP
- NAT/PAT
- Radius/Tacacs+
Additional Information
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Minimal travel is expected; however, some will be mandatory. Personal Vehicle and driver’s license required.
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Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
