Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Front Office Manager
Start Date: August 4th, 2026
Full Time – Salary
Salary Range: $65,000 - $72,000
Location: Cabot Revelstoke Mountain Lodge
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Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.
Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.
Position Summary:
The Front Office Manager oversees all front office and concierge operations, ensuring the delivery of exceptional guest service and the seamless execution of arrivals, departures, and guest interactions. This role leads the front office and concierge teams, manages daily operations, and coordinates with internal departments to provide efficient, personalized, and memorable guest experiences. The Front Office Manager is responsible for maintaining service standards, optimizing operational performance, and supporting team development while enhancing the overall guest journey from arrival to departure.
Key Responsibilities
Guest Experience & Service
- Oversee all guest interactions across Front Desk and Concierge, ensuring a seamless and personalized experience from arrival to departure
- Resolve escalated guest concerns promptly and professionally, ensuring effective service recovery
- Ensure VIP arrivals, special requests, and guest preferences are executed to Cabot’s luxury service standards
Operations & Department Oversight
- Oversee daily Front Office and Concierge operations, including arrivals, departures, reservations, and guest services
- Ensure accuracy and efficiency of PMS systems, billing, and cash handling procedures
- Maintain cleanliness, organization, and readiness of front-of-house areas including lobby and reception spaces
Team Leadership
- Lead, coach, and develop Front Desk and Concierge teams to drive performance, engagement, and service excellence
- Conduct training, onboarding, and performance management to uphold brand standards
- Ensure team adherence to policies, procedures, and service expectations
Administrative & Reporting
- Monitor daily reports including occupancy, arrivals/departures, and guest feedback
- Manage scheduling, staffing levels, and payroll to align with business needs
- Maintain accurate records, logs, and communication for operational handover and leadership review
Qualifications
- Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards
- Proven experience overseeing front desk operations, including arrivals, departures, reservations, and guest service delivery
- Experience creating personalized itineraries, coordinating guest activities, and managing concierge services or partnerships
- Strong background in handling guest concerns, service recovery, and high-touch guest interactions
- Demonstrated leadership experience, including team supervision, training, and performance management
- Proficiency with hotel systems (PMS), cash handling procedures, and front office operations
- Excellent written and verbal communication skills
- Flexible availability, including evenings, weekends, and holidays
Skills & Competencies
- Guest-focused mindset with a passion for creating memorable experiences
- Strong problem-solving and decision-making abilities in a fast-paced environment
- Excellent communication and interpersonal skills
- High level of organization, attention to detail, and time management
- Ability to multitask and prioritize competing demands
Benefits
- Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences
- Comprehensive Health, Dental, and Vision benefits following eligibility
- RRSP matching program after 6 months of employment
- Opportunities for career growth and advancement within a dynamic and expanding hospitality organization
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
