Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: 2950 Camozzi Road, Revelstoke, BC, V0E 2S0
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks.
Responsibilities
- Collaborate with other departments or teams on cross-functional projects related to system integration, process improvements, or business initiatives via the POS solution.
- Offer sales systems support for all POS and RTP software and hardware. Responsibilities include:
- Technical Assistance: Provide prompt and effective technical support to resolve issues related to POS and RTP software and hardware for sales teams and end-users.
- Troubleshooting: Diagnose and troubleshoot software and hardware issues, including POS terminals, card readers, payment gateways, and related peripherals.
- System Maintenance: Conduct regular maintenance tasks, updates, and patches to ensure the smooth operation and reliability of POS systems.
- User Training: Develop and deliver training materials and sessions to educate users on the proper use of POS systems, including software functionalities and hardware operations.
- Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and user guides for reference and training purposes.
- Vendor Coordination: Liaise with vendors and service providers to escalate and resolve complex technical issues, coordinate system upgrades, and implement new features or integrations.
- Performance Monitoring: Monitor system performance and identify opportunities for optimization, efficiency improvements, and cost savings.
- Feedback and Improvement: Gather feedback from users and stakeholders to identify areas for system improvement, feature enhancements, or user experience optimizations.
- Building products, providing user support, coordinate upgrade path on E-commerce solution. (Aspenware)
- Building/Maintenance products on the E-commerce Solution
Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and user guides for reference and training purposes.
- Vendor Coordination: Liaise with vendors and service providers to escalate and resolve complex technical issues, coordinate system upgrades, and implement new features or integrations.
- Troubleshoot and maintain network and communication with our ecommerce and its integration with RTP.
- Providing support for system development with IT department.
- Develop and maintain documentation for system configurations, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and training.
- Creating logistical staff training documents for sales processes with POS/Ecommerce systems, hardware, and software.
- Complete daily performance indicators and other relevant reports.
- Assist as back up support for IT department. (POS, printers, computers, and all related hardware and software)
- Collaborate closely with the accounting team to guarantee accurate financial reporting across all operational aspects
- Provide First Line Support for RTP
- Support and work with vendors on 3rd party Integrations (Ikon/TMC/ Axess)
- Seasonal set up of integrations for the needs of operations
- Documentation: Maintain comprehensive documentation of system configurations, troubleshooting procedures, and user guides for reference and training purposes.
- Vendor Coordination: Liaise with vendors and service providers to coordinate system upgrades and implement new features or integrations.
- Serve as a reliable backup support to the rest of the IT department, assisting in troubleshooting and resolving issues related to POS systems, printers, computers, and associated hardware and software
- Maintain and build SQL reports to facilitate data analysis, reporting, and decision-making processes across the organization. Develop and enhance SQL queries and scripts to extract, manipulate, and present data from relational databases accurately and efficiently. Collaborate with stakeholders to understand reporting requirements, refine report formats, and ensure data accuracy and integrity
- Assist as back up support for Siriusware at Grouse Mountain Resort.
- Stay current with emerging IT developments in the industry. Continuously research new technologies, trends, and best practices to inform strategic decision-making and drive innovation within the organization.
Requirements
- 2–3 years of experience in IT support, application administration, or a related technical role, preferably in a hospitality or resort environment.
- Hands-on experience with Point of Sale (POS) systems; familiarity with RTP One or similar resort/ticketing management platforms is a strong asset.
- Experience supporting or administering e-commerce platforms; knowledge of Aspenware or comparable solutions is an advantage.
- Proficiency in SQL, including writing and maintaining queries, scripts, and reports against relational databases.
- Solid understanding of networking fundamentals and the ability to troubleshoot connectivity issues between e-commerce and integrated back-end systems.
- Experience coordinating with third-party vendors and managing system integrations (e.g., Ikon, TMC, Axess or similar).
- Ability to develop clear technical documentation, user guides, training materials, and standard operating procedures.
- Strong analytical and troubleshooting skills with a systematic approach to diagnosing hardware, software, and integration issues.
- Excellent communication and interpersonal skills; comfortable delivering end-user training and collaborating with cross-functional teams including IT, accounting, and operations.
- Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and work experience.
- Ability to work on-site in Revelstoke, BC, including flexibility for seasonal operational demands.
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.
NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email
[email protected]. NPC takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
