Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
GUEST SERVICES AGENT
About Us:
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Description:
As a Winter Guest Services Agent at Revelstoke Mountain Resort, you play a key role in delivering a seamless, personalized and memorable mountain experience from arrival to departure. You are often the first and last interaction our guests have and you set the tone for their visit. The role includes both indoor and outdoor responsibilities, requiring flexibility, professionalism, and a strong understanding of daily operations.
Guest Services Agents work in a fast-paced, high-volume environment and must be able to manage changing operational needs while maintaining a positive, guest-focused approach.
Key Responsibilities:
- Deliver warm, authentic, and knowledgeable service that reflects our Guest Obsessed culture.
- Welcome guests and provide support throughout their visit, ensuring a seamless experience from arrival to departure
- Respond to guest inquiries and resolve guest service issues in a professional and timely manner
- Maintain strong knowledge of our POS system, products, promotions, policies, and activity offerings
- Stay informed on daily operational updates, including weather, trail conditions, lift status, events, and mountain activities
- Confidently guide guests to ensure they are prepared for a safe and successful day on the mountain
- Process guest transactions accurately, including cash handling and POS operations
- Monitor lift access points and scan passes with attention and awareness to prevent misuse and fraudulent activity
- Support guest flow and maintain a welcoming, organized, and efficient environment
- Manage long guest lineups and high customer demand during peak operating periods while maintaining professionalism and excellent service standards
- Perform general cleaning duties
- Complete additional duties as required
Qualifications & Skills:
- Work eligibility in Canada – can provide work permit and SIN documentation
- Previous experience in guest service and/or the ski industry preferred
- Excellent communication and interpersonal skills
- Strong customer service skills with the ability to handle challenging guest interactions professionally
- Ability to work effectively in a fast-paced, high-volume environment while remaining organized and attentive to detail
- Ability to manage changing priorities and fluctuating guest volumes with a positive and adaptable approach
- Cash handling experience
- Basic computer skills, including Microsoft Office
- Sales skills
- Team player with a mature, enthusiastic and guest service-oriented attitude
- Ability to work outside in all weather conditions
- Passion for the mountains, guest service, and the Revelstoke experience
- Fluency in English, second languages are an asset.
Benefits:
- Free Winter Season pass
- Discounted lift tickets for friends and family
- Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
- Free or discounted lift tickets at many other resorts
- Discounts at Sutton and Sandman hotels (employee and friends/family)
- Additional Northland Properties discounts via a Perks program with other vendors
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
