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Vancouver Coastal Health is looking for a Regional Director, Quality and Patient Safety to join the team. Reporting to the Executive Director, Experience, Quality & Safety, the Regional Director, Quality & Patient Safety provides strategic and operational leadership for quality improvement, patient safety, accreditation, and patient and staff experience initiatives across Vancouver Acute. This is a highly visible leadership opportunity to influence quality, patient safety, and healthcare transformation across one of British Columbia’s largest and most complex acute care portfolios.
As a senior member of the Vancouver Acute Community of Care (CoC) leadership team, the Regional Director operates within a matrix leadership environment and partners closely with operational, medical, professional practice, and executive leaders to advance quality, patient safety, accreditation, and experience priorities across Vancouver Acute.
Leading in alignment with VCH’s Mission, Vision, Values, and strategic priorities, the Regional Director advances an integrated and evidence-informed approach to clinical quality and patient safety across Vancouver Acute services.
The Regional Director is accountable for both the strategic direction and operationalization of quality and patient safety priorities, ensuring organizational goals, accreditation requirements, and improvement initiatives translate into measurable improvements in clinical practice, operational performance, and patient outcomes.
The role provides strategic leadership and accountability for the Patient Safety portfolio, including oversight of serious patient safety events, safety investigations, organizational learning, escalation pathways, executive reporting, and system-wide improvement initiatives that strengthen a culture of safety across Vancouver Acute.
Working closely with frontline teams, operational leaders, physicians, executive leadership, and external partners, the Regional Director provides visible leadership from point of care through to senior leadership and Board reporting.
Success in this role requires the ability to effectively move between frontline teams, operational leadership, executive decision-making forums, and Board-level reporting while building alignment and engagement across a complex matrix environment.
The Regional Director leads a multi-site, multidisciplinary team and represents Vancouver Coastal Health provincially and nationally on quality, patient safety, accreditation, and healthcare transformation initiatives.
This work is grounded in VCH’s commitments to Indigenous Cultural Safety, Anti-Racism, Equity, Diversity & Inclusion, and Planetary Health.
Apply today to join our team!
Key Accountabilities:
Strategic Leadership & Quality Improvement
- Leads quality improvement, patient safety, accreditation, and experience strategies across Vancouver Acute.
- Operationalizes quality, patient safety, accreditation, and experience priorities by partnering with operational and clinical leaders to embed improvement initiatives into day-to-day care delivery.
- Provides strategic leadership and accountability for the Patient Safety portfolio, including serious event review, organizational learning, and system-level improvement.
- Leads accreditation readiness activities and supports achievement of Accreditation Canada standards and Required Organizational Practices.
Partnership, Collaboration & System Alignment
- Serves as a member of the Vancouver Acute Community of Care leadership team and contributes to strategic and operational planning across the portfolio.
- Builds strong partnerships with operational leaders, physicians, professional practice leaders, executive teams, and external stakeholders.
- Works within a matrix leadership environment to align quality and patient safety priorities with operational, clinical, medical, and organizational objectives.
- Represents VCH on provincial and national quality, patient safety, and accreditation initiatives.
Measurement, Analytics & Reporting
- Oversees quality and patient safety performance measurement, reporting, evaluation, and improvement planning.
- Uses data, research, and health system trends to inform strategic recommendations and support Board, executive, and operational decision-making.
- Supports executive and Board reporting related to quality, patient safety, accreditation, and organizational performance.
Leadership & Operations
- Leads and develops a multidisciplinary Quality & Patient Safety team.
- Provides consultation and guidance regarding quality, patient safety, accreditation readiness, and emerging organizational risks.
- Supports operational leaders in addressing quality concerns, patient safety risks, and improvement opportunities across Vancouver Acute.
- Promotes a culture of accountability, continuous improvement, collaboration, and psychological safety.
QUALIFICATIONS
Education & Experience
- Masters’ Degree in a related health profession.
- Ten (10) years’ recent, related experience in clinical quality and patient safety in a complex health care environment including progressive clinical practice, education, research, project management and leadership experience.
Role Specific Expertise:
Demonstrated Strategic & Operational Leadership
- Demonstrated experience leading quality and patient safety portfolios within large, complex healthcare organizations.
- Proven ability to translate strategy into operational practice and sustainable improvements.
- Demonstrated experience operationalizing quality and patient safety priorities within complex acute care environments.
- Experience working successfully within matrix leadership structures where influence, collaboration, and shared accountability are critical to success.
Quality, Safety & Systems Expertise
- Expertise in quality improvement, patient safety, accreditation, and evidence-informed healthcare practice.
- Experience leading patient safety programs, including serious event reviews, safety investigations, organizational learning, escalation pathways, and executive reporting.
- Strong systems-thinking, problem-solving, and change leadership capabilities.
Relationship Building & Communication
- Demonstrated ability to build credibility and influence from frontline teams through to executive leadership and Board stakeholders.
- Strong facilitation, collaboration, communication, and relationship-building skills.
- Compassionate, emotionally intelligent leadership style with the ability to navigate complex and sensitive situations.
Equity, Inclusion & Organizational Values
- Demonstrated commitment to Indigenous Cultural Safety, Anti-Racism, Equity, Diversity & Inclusion.
- Ability to lead with cultural humility and apply inclusive approaches to decision-making and service delivery.
Analytics & Healthcare Systems Knowledge
- Strong analytical and research capabilities with the ability to interpret complex information, identify trends, and support evidence-informed decision-making.
- Advanced understanding of healthcare systems, health service operations, policy development, accreditation requirements, and the broader healthcare environment.
Work Location
- The role requires a visible on-site leadership presence across Vancouver Acute, balanced with limited flexibility for remote work as appropriate.
If you have any questions, please reach out to Harleen Dastur-Randhawa, Manager, Executive Talent Acquisition at [email protected].
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research, and teaching, delivering services to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and “going first” when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.
- Comprehensive health benefits package, including MSP, extended health, and dental and municipal pension plan.
- Grow your career with employer-paid training and leadership development opportunities.
- Wellness support, including counselling, critical incidents and innovative wellness services are available to employees and their immediate families.
- Award-winning recognition programs to honour staff, medical staff and volunteers.
- Access to exclusive discount offers and deals for VCH staff.
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams, and inclusive environments, which are integral to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.
Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada’s Top Employers for Young People in 2025.
