Seeking: Energetic customer service/sales oriented individuals for the position of Telus Field Installations and Repair Technician. We are hiring multiple full-time roles in North Vancouver/Coquitlam, with opportunities for both sub-contractor and employee-based positions. As a sub-contractor, you provide your own vehicle, tools, gas etc. For an employee-based position, the vehicle, tools, gas etc. are provided by the company. The sub-contractor position has many advantages including higher pay rates.
About Us: At Worldwide, we understand that staying connected is vital in today's world. We are the leading provider of wireline and wireless workforce solutions, ensuring hundreds of British Columbians stay connected with Telus' 100% fiber optic connection to the home. Our founder, once a technician like you, believed in creating a company where technicians are not just valued but celebrated. Join us and become a part of a team that values growth, independence, and exceptional customer service.
Job Description: In this role, you will provide exceptional customer service while performing installations and repairs Internet, Optik TV, Home Phone, and Smart Home Security systems for our residential customers. You will work independently in the field, assessing customer needs, identifying opportunities to upsell or bundle services, and ensuring a “5-Star” experience on every visit. This position requires technical expertise, attention to detail, and a strong focus on customer satisfaction and performance targets. Previous experience in telecommunications or sales oriented customer-facing roles is a strong asset.
Responsibilities:
- Dispatch from home to customer locations using specific online applications.
- Reach out to customers prior to arrival, providing ETA.
- Install and troubleshoot Internet, Optik TV, Home Phone, and Smart Home Security & Automation.
- Install and diagnose cabling including, fibre, twisted pair, cat/5, coaxial.
- Assess current customer services and find new sale opportunities.
- Stay up to date with new products, equipment, pricing, and everchanging technologies.
- Ensure reliability of all customer services using online test tools.
- Deliver a "5-Star" customer experience at every interaction through professionalism, technical expertise, and value-added sales.
- Adhere to all applicable Health & Safety regulations.
- Present yourself in a polite and professional manner to gain the respect and trust from every Telus customer.
Requirements:
- Minimum Grade 12 education.
- Familiarity with everyday hand tools, ladders, cordless drills, and computer hardware/software.
- Strong customer service background and sales abilities.
- Ability to work independently and as a team member.
- Valid Class 5 BC driver’s license.
- Physically capable of carrying and maneuvering a 60lbs extension ladder, climbing ladders multiple times a day, and lifting heavy objects.
- Positive, solutions-based attitude with excellent problem-solving skills.
- Availability to work 1 weekend and 1 evening shift (available until 7 pm) per week.
- Successful completion of a criminal background check.
- Self-motivated and highly organized to manage workloads with minimal direction.
- Must be comfortable with computers, and able to handle various Windows-based applications.
- Excellent communication skills, both written and verbal
- Must be willing to work outdoors in changing weather conditions.
- Must be technically inclined and have a desire to learn.
- Means to provide or acquire steel toe boots, basic hand tools and cordless tools.
Pay and Benefits: We offer a competitive piece-rate model, ensuring your hard work is rewarded. We also have a robust bonus program that highly rewards productivity and performance along with lucrative sales commissions. As a part of our team, you will have access to paid training, growth opportunities, and a great benefits package.
Join Worldwide, where your skills are valued, your growth is encouraged, and your
contribution makes a difference!
Job Type: Full-time
Salary: $45,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift minimum
- 1 evening shift per week
- Tuesday to Saturday
- Sunday to Thursday
Supplemental pay types:
Work Locations: Lower mainland
Job Type: Full-time
Pay: $50,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
Experience:
- Telecommunication: 1 year (preferred)
- Sales/Customer Service: 1 year (required)
Licence/Certification:
- Class 5 BC Drivers Licence (required)
Work Location: On the road
