Richmond, Bc Reservation center associate Jobs – 1 Openings This Week

Guest Services: Switchboard Operator (1 Part-Time)
Sheraton Vancouver Airport Hotel —Richmond, BC
- Up to $27.31 an hour
- Part-time
- English
- Hotel
- Organizational skills
Quick apply
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Guest Services: Switchboard Operator (1 Part-Time)

Sheraton Vancouver Airport Hotel
Richmond, BC

Quick apply

Job details

Part-time
9 days ago

Benefits

Company events
On-site parking

Skills

Hotel and accommodations experience
Spreadsheets
English
Complaint handling
Client services
Customer service orientation
Organizational skills
Front desk
Multi-line phone systems
Guest services
Phone etiquette
Guest issue resolution
Communication skills

Full job description

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business!

At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!

Responsibilities:

Delivers warm and connected guest service
Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
Answers all guest calls within three rings
Takes In-Room Dining orders
Assists guests with questions regarding the hotel and local area
Ensures all security procedures are followed when transferring calls
Ensures all wake-up calls are entered accurately
Enters all guest and maintenance requests into Marriott Global System
Performs other tasks assigned by management

Requirements:

Is flexible to work a variety of shifts including weekdays (Monday to Friday), weekends (Saturday and Sunday) and holidays, in the morning, afternoon and evening
Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
Previous Switchboard, Front Desk, hospitality or customer service experience preferred
Excellent telephone etiquette and clear, professional communication skills
Ability to operate multi-line switchboard and call management systems
Proficiency with computer applications (such as Microsoft Excel, Word and other applications) and hotel reservation systems
Knowledge of hotel operations and guest service standards
Takes initiative to find creative ways to respond to guest requests
Understands that success lies in working together and enjoys being part of a team
Gets excited by an energetic, fast-paced environment
Speaks fluent English. Additional languages to connect with international guests is an asset
Is able to multi-task with excellent organizational skills in a fast-paced environment
Experience with Lightspeed and GXP/Digital Guest Services considered an asset
Is excited to belong to a team of caring, warm, energetic Team Members

The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Type: Part-time

Pay: Up to $27.31 per hour

Benefits:

Company events
On-site parking

Ability to commute/relocate:

Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

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Guest Services: Switchboard Operator (1 Part-Time)

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