richmond, bc responsable service clients Jobs – 3 Openings This Week

Service Delivery Manager
Paladin Airport Security Services —Richmond, BC
- $70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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icebreaker: Key Holder - Touchlab Kitsilano
VF Corporation —Vancouver, BC
- $22.35–$26.14 an hour
- Part-time
- Sales
- Word processing
- High school diploma or GED
- Store discount
- Flexible schedule
Quick apply

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Service Delivery Manager

Paladin Airport Security Services
Richmond, BC

Quick apply

Job details

Full-time

Skills

Microsoft Powerpoint
Microsoft Word
French
Business Management
Microsoft Excel
Customer service
Post-secondary education
Supervising experience
Bachelor's
Personnel management
Business
Leadership
Communication skills

Full job description

Service Delivery Manager

Summary

The Service Delivery Manager leads screening checkpoint operations, ensuring strong performance, regulatory compliance, and a safe, efficient passenger experience. This role is responsible for driving operational excellence, leading frontline teams, and partnering with stakeholders to support seamless airport security operations.

Responsibilities

Take an ownership role in screening checkpoint operations and screening compliance
Build and maintain strong customer relationships with the stakeholders within aviation security
Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
Lead and mentor Screening Officers, promoting an engaged and motivated workforce
Conduct regular performance reviews and recommend employee recognition programs
Apply corrective measures following the progressive discipline process when and as needed
Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
Conduct workplace investigations with guidance from People & Culture and the senior leadership team
Perform essential administrative tasks in alignment with daily operations
Other duties as required

Qualifications

Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
Knowledge of relevant security and employment legislation
Strong operational focus, ability to work under pressure and provide creative solutions
Experience in managing personnel in a unionized environment
Proficiency in using office software such as Word, Excel and PowerPoint
Willingness to work irregular hours, shift work, and attend incidents after hours
Strong communication, leadership, client service, and persuasive skills
Fluency in French is an asset
Additional duties as required

Salary: $70,000 + 10% bonus

Work Hours: These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred. This role is fully based at Vancouver International Airport (YVR).

#PASS2B

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

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Service Delivery Manager

icebreaker: Key Holder - Touchlab Kitsilano

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