richmond hill, on service desk technician Jobs – 20 Openings This Week

Help Desk Engineer - Remote Canada Only
Blue Mantis —Toronto, ON
- $25–$28 an hour
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Field Technician
Synergy IT Solutions Inc —Mississauga, ON
- $30–$50 an hour
- Part-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
2d
Level 1 Support Technician
Hudson Technology Corp. —Toronto, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
Quick apply
6d
IT Service Desk Technician - Mississauga
King-O-Matic Industries Limited —Mississauga, ON
- $50,000–$60,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Databases
Quick apply
Deskside Technician
Gowling WLG —Toronto, ON
- $60,000–$65,000 a year
- Full-time
- Remote
- Computer Science
- Heavy lifting
- Word processing
Quick apply
Operator I - Customer Support Center
NRT Technology Corp. —Toronto, ON
- Full-time
- Computer Science
- Customer service
- Bachelor's
- Dental care
- Paid time off
Quick apply
Co-op Service Desk Technician - Fall 2026 (September - December) - Toronto, Ontario (IN OFFICE)
Info-Tech Research Group International —Toronto, ON
- Azure
- Customer service
- English
Quick apply
Desktop Support Engineer (Independent Contractor)
Axiom Technologies —North York, ON
- Full-time
- Customer service
- Windows
- In-person
IT Technician
ExcellCare —Mississauga, ON
- $50,000–$55,000 a year
- Weekends as needed
- Computer Science
- SQL
- Analysis skills
Quick apply
4d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Toronto, ON
- Customer service
- Windows
- Communication skills
12d
IT Support Technician
RoyalNorth Global Schools Inc —Mississauga, ON
- $18–$22 an hour
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
Quick apply
IT Support Technician
RoyalNorth Schools —Mississauga, ON
- $18–$22 an hour
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Operations Technician
F12.net —Markham, ON
- Full-time
- Microsoft Outlook
- Windows
- SharePoint
- Disability insurance
- Dental care
Quick apply
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting

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Field Service Technician (Barrie)
BFG Enterprise Services —Barrie, ON
Must have and provide company with valid G driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service.
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Certified Network Technician - Permanent
Simcoe County District School Board —Midhurst, ON
This position requires travel throughout Simcoe County and as such, a valid drivers licence and reliable transportation is required; mileage payable at the…
$29.19–$33.97 an hour
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Certified Network Technician - Permanent
Simcoe County District School Board —Midhurst, ON
This position requires travel throughout Simcoe County and as such, a valid drivers licence and reliable transportation is required; mileage payable at the…
$29.19–$33.97 an hour
4d
Service Desk - Level 1 Technician
MicroAge Technology Services —St. Catharines, ON
Participate in ongoing training and professional development to stay current with industry trends and technologies. Job Types: Full-time, Permanent.
$45,000–$55,000 a year
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4d

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Help Desk Engineer - Remote Canada Only

Blue Mantis
Toronto, ON

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Job details

Full-time

Skills

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Call center
LAN
Visio
Windows
Sonicwall
Microsoft Office
Computer hardware
CompTIA Network+
WAN
Computer networking
Associate's degree
Active Directory
CompTIA A+
Help desk
Information Technology
VPN

Full job description

Description

The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues.

Key Responsibilities

Resolve problems reported to the call center by phone or web tickets.
Provide first-level contact and problem resolution for customer issues.
Provide timely communication on service ticket status and resolution.
Assist Level I technicians with escalated issues.
Update and maintain Help Desk Documentation and knowledgebase articles.
Review and update Help Desk documentation as assigned.
Review and create KB articles.
Other functions as directed by management.
Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed.
Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed.
Work on tickets escalated by Level I engineers.
Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
Quickly and effectively communicate with customers within the SLA timeframe.
Work with vendor to resolve issues as required.
Configure/image desktops or laptops as needed.
Continually update and improve customer network documentation.
Continuously improve upon technical skills sets within assigned areas of expertise.
Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Additional / Non-Essential Responsibilities:

Research and contribute technical information to the internal knowledgebase.
Develop expertise with GreenPages products and services to be used when working with customers.

Skills, Knowledge & Expertise

3-5+ years Technical Call Center/Help Desk experience
Comfortable with working on multiple open tickets simultaneously.
Comfortable with investigating, analyzing and troubleshooting client issues.
Able to make decisions on service ticket resolution without supervision.
Provide training to fellow team members and Level I engineers.

Proficient in at the following:

Windows Operating systems – Windows, 10-11
MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)
M365 and EntraID administration

Intermediate network support:

Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
Basic knowledge of network technologies (LAN, WAN, wireless)
VPN clients (Cisco, SonicWall, Fortinet, etc.)

Computer hardware support:

Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps.
Basic knowledge of network technologies (LAN, WAN, wireless)
VPN clients (Cisco, SonicWall, Fortinet, etc.)

Printer support:

Setup/install local, wireless, and network printers
Troubleshoot hardware printer issues

Mobile devices support:

Setup and troubleshoot issues with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software

Active Directory Administration:

Maintain user accounts in Active Directory
Security Group creation
Maintain user accounts for VPN sessions

Security:

Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.
Install and troubleshoot broadband wireless devices and software
Familiarity with Security Applications (Sophos, Rapid7, etc.)
Strong understanding of Spam applications (Defender, Mimecast, Proofpoint)

Education:

Associates Degree in Information Technology or equivalent experience.

At least 1 of the following relevant industry certifications is preferred:
CompTIA A+, Network+, MCDST, HDI-SCA – HDI Support Center Analyst

Job Benefits

Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition.

No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.

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service desk technician jobs in richmond hill, on

Help Desk Engineer - Remote Canada Only

IT Field Technician

Level 1 Support Technician

IT Service Desk Technician - Mississauga

Deskside Technician

Operator I - Customer Support Center

Co-op Service Desk Technician - Fall 2026 (September - December) - Toronto, Ontario (IN OFFICE)

Desktop Support Engineer (Independent Contractor)

IT Technician

Desktop Support Engineer (Dispatch /Part-Time)

IT Support Technician

IT Support Technician

Operations Technician

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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