About Home Care Supply
Home Care Supply is a growing home-improvement retailer specializing in bathroom vanities, fixtures, doors, and renovation products. We serve customers in-store, over the phone, by email, and through our online store. We fulfill local deliveries, customer pickups, and Canada-wide shipments.
We are looking for a dependable and resourceful Customer Service & Sales Representative who can take ownership of customer inquiries and orders from the initial conversation through final fulfillment.
This is not a traditional call-centre position. You will work directly with customers, coordinate with our warehouse and delivery teams, manage orders across multiple systems, and help keep the store’s daily operations organized.
Position Overview
The Customer Service & Sales Representative will be responsible for assisting customers, processing and managing orders, coordinating pickups and deliveries, resolving order-related issues, and supporting the opening and closing of the store.
The successful candidate will be comfortable making reasonable decisions independently, following through on commitments, and finding solutions that protect both the customer relationship and the company.
We are looking for someone who does not need to be repeatedly reminded to complete tasks. Strong ownership, reliability, organization, and attention to detail are essential.
Key Responsibilities
- Respond professionally and promptly to customer phone calls, emails, and in-store inquiries.
- Assist customers with new purchases, existing orders, product questions, delivery updates, pickups, returns, damages, and other concerns.
- Provide clear and accurate information without making promises that have not been confirmed.
- Keep customers updated when an order is delayed, being transferred, awaiting pickup by a carrier, or requiring further investigation.
- Handle frustrated customers calmly and professionally.
- Take ownership of issues and follow through until they are resolved or properly escalated.
- Maintain clear notes so that other staff members can understand the status of an order.
- Provide a consistent level of service across phone, email, online, and in-store interactions.
In-Store Sales
- Greet customers and determine what products they are looking for.
- Help customers compare available products, sizes, finishes, features, pricing, and availability.
- Recommend suitable products based on the customer’s needs and project requirements.
- Prepare quotes and convert inquiries into sales when appropriate.
- Accurately explain pickup, delivery, shipping, and estimated fulfillment timelines.
- Confirm product details before finalizing an order to reduce preventable errors.
- Follow up on sales leads and outstanding customer inquiries.
- Maintain a professional, helpful, and pressure-free sales experience.
Store Operations
- Help open the store on time and ensure it is ready for customers.
- Complete opening responsibilities such as turning on lights, updating signage, checking messages, and reviewing scheduled pickups and deliveries.
- Maintain an organized and professional showroom and customer-service area.
- Review outstanding calls, emails, orders, pickups, and deliveries throughout the day.
- Assist with closing procedures, including responding to outstanding inquiries and organizing the following day’s priorities.
- Prepare accurate end-of-day information when required, including sales, refunds, order issues, deliveries, and unresolved customer matters.
- Protect customer, payment, and company information.
- Follow established procedures while also recognizing when management approval is needed.
- Perform other reasonable customer-service, sales, and administrative duties as assigned.
Systems Used
Experience with the following systems is helpful but not required, provided you are comfortable learning new software:
- Shopify
- QuickBooks
- Microsoft Outlook and Microsoft 365
- Google Calendar
- Google Sheets
- Online shipping and carrier-tracking systems
Required Qualifications
- Previous experience in customer service, retail sales, order processing, administration, or a related position.
- Strong verbal and written English communication skills.
- Professional and confident telephone manner.
- Ability to write clear, courteous, and grammatically correct customer emails.
- Strong computer skills and the ability to learn new systems quickly.
- Excellent attention to detail when entering customer, product, payment, delivery, and order information.
- Ability to manage several active orders and customer issues without losing track of follow-ups.
- Dependable attendance and punctuality.
- Ability to work independently without constant supervision.
- Sound judgment and willingness to take responsibility for decisions.
- Ability to stay calm and professional when dealing with complaints or delays.
- Availability to work full-time, including scheduled weekend shifts.
- Reliable transportation to the store.
Preferred Qualifications
- Experience with Shopify, QuickBooks, Microsoft 365, Google Calendar, or Google Sheets.
- Experience in a home-improvement, bathroom, kitchen, furniture, appliance, construction, or building-materials environment.
- Experience coordinating deliveries, pickups, couriers, or third-party freight carriers.
- Experience preparing quotes and converting customer inquiries into sales.
Product knowledge can be taught. Reliability, judgment, attention to detail, and willingness to take ownership are the most important qualities for this position.
Working Environment
This is an in-person position in a retail showroom and order-fulfillment environment. The role includes a combination of desk work, phone and email communication, assisting customers throughout the showroom, preparing paperwork, and coordinating with warehouse staff.
The pace may vary throughout the day. The successful candidate must be able to prioritize urgent customer issues while continuing to manage routine orders and administrative responsibilities.
Why Join Home Care Supply?
- Full-time and stable employment.
- Hands-on experience in customer service, sales, order management, and logistics.
- Opportunity to develop detailed product knowledge.
- Meaningful responsibility and the ability to make an impact on daily operations.
- Opportunity for increased responsibility as the company grows.
How to Apply
Please submit your résumé through Indeed.
In your application, briefly describe your experience with customer service, retail sales, order management, or delivery coordination. Applicants selected for the next stage will be contacted for an initial phone screening.
Home Care Supply is committed to providing an inclusive hiring process. Accommodation is available upon request throughout the recruitment process.
Pay: From $18.00 per hour
Application question(s):
- After reviewing the job description, why do you believe you would be a good fit for this position? Please include any relevant experience and the qualities you would bring to the role.
Education:
- Secondary School (required)
Experience:
- Sales: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person
