Rothesay, Nb Customer service associate bilingual Jobs – 6 Openings This Week

Customer Service Associate -Bilingual
Kent Building Supplies —Saint John, NB
- $15.90 an hour
- Full-time
- Bilingual
- Customer service
- English
3d
Customer Experience Representative (Occasional) - Rothesay KV (244812-67)
Cannabis NB —Rothesay, NB
- $22.38 an hour
- Weekends as needed
- Bilingual
- Supervising experience
- Designated paid holidays
- Employee assistance program
9d
Customer Experience Representative (Occasional) - Fairville Blvd. - Saint John (244891-67)
Cannabis NB —Saint John, NB
- $22.38 an hour
- Weekends as needed
- Bilingual
- Supervising experience
- Designated paid holidays
- Employee assistance program
6d

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Customer Service Associate -Bilingual

Kent Building Supplies
Saint John, NB

Apply Now

Job details

Full-time
3 days ago

Skills

Bilingual
French
Customer service
Call center experience
English
AI
Communication skills

Full job description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Starting wage for this role is $15.90.

Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone

Maintains records of history for all customer interaction in the customer service tool

Identifies sales leads and potential opportunities

Meets customer service targets

Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution

Applies customer service to all customer interactions through all channels
Ad hoc tasks as required

Call Center & Customer Service experience an asset

Strong verbal and written communication skills

Active listening skills to determine customer needs and a best course of action

Proven problem-solving skills

Flexibility and adaptability to work in a fast-paced environment

Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset

Must be able to work well with a team and independently

Available to work flexible hours/shift work
Bilingual (English, French)

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Apply Now

Refine Your Search

customer service associate bilingual jobs in rothesay, nb

Customer Service Associate -Bilingual

Customer Experience Representative (Occasional) - Rothesay KV (244812-67)

Customer Experience Representative (Occasional) - Fairville Blvd. - Saint John (244891-67)

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