Saanich, Bc Guest service agent Jobs – 10 Openings This Week

Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Victoria, BC
- $19.35 an hour
- Overtime
- Remote
Quick apply
14d
Guest Experience Agent
Brentwood Bay Resort —Victoria, BC
- $21–$23 an hour
- Full-time
- Microsoft Outlook
- Hotel
- Front desk
- Dental care
Quick apply
Hotel Front Desk Agent
Super 8 Hotel, Duncan —Duncan, BC
- $18.50–$20.00 an hour
- Temporary
- Customer service
- English
- Hotel
- Wellness program
- Employee assistance program
Quick apply
1d
Guest Services Agent
Adrena LINE Zipline Adventure Tours —Sooke, BC
- $20 an hour
- 8 hour shift
- Hospitality
- CPR Certification
- Sales
Guest Service Agent - Summer Coverage
Oceanfront Suites at Cowichan Bay —Cowichan Bay, BC
- From $19 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
10d
Guest Services Manager
Oceanfront Suites at Cowichan Bay —Cowichan Bay, BC
- From $52,000 a year
- 8 hour shift
- Management
- Hotel
- Supervising experience
- Dental care
Quick apply
13d
Ticketing & Sales Agent – Summer Student Position
Chemainus Theatre Festival —Chemainus, BC
- From $20 an hour
- Temporary
- Customer service
- Hotel
- Typing
- Store discount
Quick apply
14d

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Hotel Front Desk Agent
Super 8 Hotel, Duncan —Duncan, BC
Greet guests, and acknowledge guests waiting in line. Respond to all guest requests in a timely manner, and follow-up with guests for 100% satisfaction.
$18.50–$20.00 an hour
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1d
Ramp Agent - Part-Time
SAMSIC Assistance Canada Inc —Richmond, BC
Class 5 driver's license (Class 5 GDL is accepted), clean Drivers abstract. Class 5 drivers license (required). Ability to lift 70 lbs independently.
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Contact Centre Service Agent (BC/AB - Remote)

The Travel Corporation
Victoria, BC

Quick apply

Job details

Full-time
14 days ago

Skills

Upselling

Full job description

ABOUT US
At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Everything we do is guided by our five shared commitments:

Value Every Voice - We put people first.
Act with Integrity - We do what’s right.
Explore Beyond Boundaries - We’re driven by curiosity.
Own the Outcome - We take responsibility for our decisions.
Succeed Together - We’ve got each other’s backs.

THE OPPORTUNITY
As a Contact Center Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.

WHAT YOU'LL DO

Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience.
Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.

Requirements

WHAT YOU'LL BRING

Customer Focus - A genuine passion for delivering exceptional service.
Consultative Selling - Skill in upselling while enhancing the overall guest experience.
Problem Solver - Ability to quickly and effectively resolve guest issues.
Team Player - Strong collaboration skills and commitment to achieving shared goals.
Ability to work fully remote in our contact center.
Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs.
Ability to work overtime as needed during peak periods.
Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
If hired, ability to start training on July 8, 2026.

WHAT WE OFFER YOU

Competitive Compensation - $19.35/hour plus performance-based incentives.
Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork.
Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.

The Travel Corporation is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs.
We may use technology, including artificial intelligence (AI), to support aspects of our recruitment process. All decisions are reviewed by our hiring team to ensure fairness and consistency.

Quick apply

Refine Your Search

guest service agent jobs in saanich, bc

Contact Centre Service Agent (BC/AB - Remote)

Guest Experience Agent

Hotel Front Desk Agent

Guest Services Agent

Guest Service Agent - Summer Coverage

Guest Services Manager

Ticketing & Sales Agent – Summer Student Position

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