THE OPPORTUNITY:
GOLF BACK SHOP ATTENDANT
REPORTS TO DIRECTOR OF GOLF
THE COMPANY:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
THE HOTEL:
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection
Exactly Like Nothing Else
For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 23 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.
Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as th eopening of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.
Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.
The Role:
The primary focus of the Back Shop Services Attendant is to ensure the department standards are adhered to on a daily bases with guest satisfaction a key factor in all interactions.
ACTIVITIES:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Ensure all equipment and all work areas are cleaned and maintained to high standards, and all equipment is in good, safe, working conditions
- Responsible for the safe and efficient operation of the power cart fleet, and maintain a tracking system including usage, maintenance and proper rotation
- Ensure the safe and efficient operation of the range machine, picker and ball washer
- Ensure the rental club sets are maintained in proper working order, cleaned and accounted.
- Ensure the golf shuttle is operated, maintained and tracked according to established policies and procedures
- Ensure the arrival/departure area is kept clean, stocked to par levels and live a culture of guest name usage and up-selling
- Ensure the driving range is properly set up and stocked during operating hours, and completely picked of balls
- Ensure the club storage area is kept clean, organized and uncluttered and that the member’s clubs are retrieved, returned and cleaned appropriately
- Ensure all guests are equally cared for while assisting them to get organized for their round of golf
- Ensure all information on the golf facilities and services, hotel facilities and services and the town are available
- Maintain regular attendance in compliance with Algonquin standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
- Comply at all times with Algonquin standards and regulations to encourage safe and efficient hotel operations.
Competencies we are seeking:
- Customer service skill and/or retail sales experience
- Experience in hotel or related trade preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have ability to assimilate complex information, data, etc. from various sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
