JAS Communications
Laval, QC (Hybrid)
Job Type: Full-Time | Permanent
About JAS Communications
JAS Communications is Canada's leading cloud communications platform built specifically for the insurance brokerage industry.
Our platform combines enterprise cloud telephony, artificial intelligence, and deep integrations with insurance technology, helping insurance brokerages improve efficiency, strengthen compliance, and deliver an exceptional client experience.
As we continue to grow across Canada, we're looking for a driven, relationship-focused Account Manager to manage and grow our existing client relationships.
About the Role
At JAS, signing a new client is only the beginning of the relationship.
As an Account Manager, you will own a portfolio of existing JAS clients and be responsible for ensuring they continue to receive exceptional value from our technology, remain engaged with our team, and understand how our evolving products and solutions can support their business.
This role combines relationship management, customer success, retention, and account growth.
Your primary responsibility is to build trusted, long-term relationships with our clients and ensure they are happy and successful with JAS. At the same time, you will have a commercial responsibility for your portfolio, identifying and closing opportunities to expand the products and services our clients use.
JAS is constantly innovating. As we introduce new integrations, AI capabilities, communication tools, and other technology, you will play a key role in bringing those innovations to our existing clients and helping them understand the value they can provide to their business.
This is a client-facing, revenue-generating position. You will be measured on client retention, account growth, and new revenue generated within your portfolio.
Key Responsibilities
As our Account Manager, you will:
- Manage and own a portfolio of insurance brokerage clients across Canada.
- Become the primary relationship contact for your assigned accounts.
- Build strong, long-term relationships with brokerage owners, executives, managers, and key stakeholders.
- Maintain regular client touchpoints to understand satisfaction, business needs, challenges, and upcoming priorities.
- Take ownership of client retention and proactively identify accounts that may require additional attention.
- Ensure new clients receive the appropriate follow-up and attention after implementation and continue to see value from JAS.
- Lead regular JAS360 Business Reviews with clients.
- Review each client's JAS environment, usage, and overall account.
- Present new features, product enhancements, integrations, and upcoming developments.
- Identify opportunities to improve workflows, efficiency, and product adoption.
- Proactively identify upsell and expansion opportunities within your assigned accounts.
- Present additional JAS products and services based on each client's needs.
- Prepare and present proposals and pricing for expansion opportunities.
- Manage opportunities through the sales process and close additional business within existing accounts.
- Maintain an active account growth pipeline and provide visibility into upcoming opportunities.
- Work toward defined retention and account growth targets.
- Deliver product demonstrations, refresher training, and feature reviews when appropriate.
- Coordinate with our Operations, Support, Development, and Sales teams to ensure an exceptional client experience.
- Represent the voice of the customer internally and communicate client feedback, needs, and opportunities to the appropriate teams.
How Success Will Be Measured
This is an accountable, results-driven position. Success will be measured through a combination of client satisfaction and commercial performance, including:
- Client retention
- New recurring revenue generated from existing accounts
- Upsell and expansion revenue
- Completion of scheduled client reviews and account touchpoints
- Product adoption and engagement across assigned accounts
- Identification and management of at-risk clients
- Overall health and growth of the assigned client portfolio
What We're Looking For
We're looking for someone who can build genuine relationships while also being comfortable having commercial conversations.
Our ideal candidate is:
- Relationship-driven and passionate about delivering an exceptional client experience.
- Commercially minded and motivated by achieving measurable results.
- Comfortable identifying opportunities and asking for additional business.
- Confident discussing pricing and presenting proposals.
- Able to sell consultatively without compromising the client relationship.
- An excellent communicator.
- Comfortable presenting to executives and leadership teams.
- Highly organized and capable of managing a portfolio of accounts and opportunities simultaneously.
- Proactive rather than reactive.
- Curious about technology and eager to understand how new solutions can benefit clients.
- Accountable, self-motivated, and comfortable working toward defined targets.
- Able to collaborate effectively across technical, operational, and sales teams.
Qualifications
Required
- Fully bilingual in English and French, both spoken and written.
- Minimum 3 years of experience in Account Management, Customer Success, Sales, Relationship Management, or a similar client-facing role.
- Demonstrated comfort with sales, upselling, account growth, or revenue responsibility.
- Experience managing ongoing client relationships.
- Valid driver's license.
- Ability to travel occasionally to client offices throughout Quebec and Ontario.
Assets
- Experience in SaaS or technology.
- Experience in telecommunications.
- Experience working with insurance brokerages.
- Experience managing a recurring-revenue client portfolio.
- Experience delivering presentations, product demonstrations, or business reviews.
Why Join JAS Communications?
We're a rapidly growing technology company where every employee has the opportunity to make a meaningful impact.
You'll inherit relationships with existing JAS clients rather than spending your days cold prospecting. Your role is to understand their businesses, strengthen those partnerships, protect the relationships we've built, and identify opportunities where JAS can deliver additional value.
As our technology continues to evolve, you'll also have an opportunity to bring new innovations to market within our existing client base and directly contribute to the continued growth of JAS.
What We Offer
- Competitive base salary.
- Performance-based compensation tied to account growth and retention.
- Comprehensive group insurance.
- Three (3) weeks of paid vacation.
- Paid day off on your birthday.
- Hybrid work environment.
- Free on-site parking.
- Complimentary on-site gym.
- Company laptop and equipment.
- Ongoing training and professional development.
- Company lunches and team celebrations.
- Opportunities for career advancement within a rapidly growing technology company.
Why You'll Love This Role
This role gives you the opportunity to become a trusted partner to some of Canada's leading insurance brokerages while directly contributing to JAS's growth.
You won't be cold calling or chasing random leads. Instead, you'll work with an established portfolio of clients, learn their businesses, understand their challenges, and help them take advantage of the technology JAS continues to develop.
If you enjoy building relationships and get satisfaction from identifying opportunities, closing business, retaining clients, and growing accounts, we'd love to hear from you.
Join us and help grow the relationships that are driving the future of JAS Communications.
Benefits:
- Casual dress
- Company events
- Disability insurance
- On-site gym
- On-site parking
- Paid time off
Work Location: Hybrid, with regular presence at our Laval office and occasional client visits.
Pay: $50,000.00-$108,401.38 per year
Benefits:
- Casual dress
- Company events
- Dental care
- On-site gym
- On-site parking
- Paid time off
Work Location: In person
