saint john, nb customer care specialist Jobs – 9 Openings This Week

Parts Specialist - Saint John
Prime Material Handling Equipment Limited —Saint John, NB
- Full-time
- Inventory control
- Heavy lifting
- Forklift
- Disability insurance
- Dental care
Quick apply
11d
Retail Sales Associate (Part Time)
Best Buy —Saint John, NB
- Part-time
- No experience needed
- Flexible schedule
12d
Video & Content Specialist
Cooke Aquaculture Inc. —Saint John, NB
- Full-time
- Marketing
- Project management
- Presentation skills
- Designated paid holidays
- Disability insurance
Beauty Specialist
Shoppers Drug Mart / Pharmaprix —Saint John, NB
- $16.70–$18.50 an hour
- Part-time
- Heavy lifting
- Communication skills
5d
Senior IT Network Specialist
Irving Oil —Saint John, NB
- Full-time
- Azure
- Computer Science
- Analysis skills
Quick apply

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Front Office Administrator
Jardine Auctioneers Inc. —Fredericton, NB
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Health and Safety Specialist
Ready Machinery Inc. —Milton, ON
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Parts Specialist - Saint John

Prime Material Handling Equipment Limited
Saint John, NB

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Casual dress
Extended health care
RRSP match
Disability insurance
Dental care
Paid time off
Company events
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Red Seal
Inventory control
Heavy lifting
Forklift
Business
Supply Chain Management
Driving Licence
Time management

Full job description

Parts Specialist – Saint John

Reporting to the Parts Manager

Are you ready to take ownership of a critical department and make a real impact? As our Parts Specialistyou will be the first line of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You’ll challenge inefficiencies, coach team members, and ensure that parts availability supports peak equipment performance and internal and external customer satisfaction.

What You’ll Do

Own the integrity of parts departmental processes, ensuring consistent application and ongoing improvement. Provide regular, constructive coaching to junior team members to foster growth, accountability, and alignment with best practices.
Act as the first line of escalation for parts-related issues, proactively stepping into complex or high-friction situations to drive resolution while maintaining clear communication with technicians, Service management, and customers.
Take full ownership of the parts process — from counter and phone orders to internal Service requests — ensuring timely fulfillment and follow-up.
Partner with the Senior Buyer to anticipate stock usage trends, review consumption data, and maintain inventory levels that match demand and seasonality.
Contribute to forecasting discussions to prevent shortages or excess inventory.
Collaborate closely with the Service team to anticipate upcoming repairs, major jobs, and fleet maintenance requirements.
Actively seek and incorporate technician feedback to continuously refine stocking strategies and improve parts availability.
Proactively source new and alternative parts solutions to reduce equipment downtime.
Coordinate inbound and outbound shipments efficiently for internal and external customers.
Maintain disciplined inventory control practices, including cycle counts and participation in annual physical inventory.
Manage warranty parts, and vendor return processing in alignment with reporting standards and supplier requirements.
Keep the parts environment organized, efficient, and reflective of operational excellence.
Other duties as directed by the Parts Manager.

What We Expect from You

Strong personal accountability — proactively stepping into complex or high-friction situations, driving resolution and maintaining clear communication across the team.
The ability to challenge inefficiencies and implement practical, data-informed improvements.
Coaching mindset: provide consistent feedback and foster a culture of continuous improvement.
Solutions-oriented approach, balancing customer urgency with cost control.
Commitment to a high-performance culture built on measurable outcomes and industry best practices.

What You Bring

5+ years of progressive parts experience, preferably in heavy equipment or material handling.
Strong parts technical aptitude with the ability to read and interpret parts diagrams and equipment specifications.
Demonstrated knowledge of industry-standard parts processes.
Proven understanding of inventory control principles, forecasting, and consumption trends.
Excellent time management and the ability to prioritize and execute under pressure.
Forklift operation experience (training provided if required).
Ability to lift to 70 lbs.
Valid driver’s license & driver’s abstract.
Exceptional organizational discipline and attention to detail.
Red Seal Parts certification considered an asset.
Degree in supply chain management or business administration will be considered an asset.
Certification as a Supply Chain Management Professional will be considered an asset.

Why You’ll Love This Role:

This is not just a parts job — it’s a chance to lead, influence, and drive excellence in a critical department. If you thrive in a high-performance environment, enjoy coaching and developing others, and take pride in owning processes end-to-end, this is the role for you.

Develop your career with us by submitting your resume via email.

No Phone Calls

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in saint john, nb

Parts Specialist - Saint John

Retail Sales Associate (Part Time)

Video & Content Specialist

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