saint john, nb desk agent Jobs – 2 Openings This Week

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Guest Service Agent - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
Demonstrated reading comprehension ability to assist guests with hotel and local tourism information. Promoting room upgrades, hotel amenities, and local…
$18.20 an hour
Quick apply
Guest Service Agent - Brock Hotel
The Brock Niagara Falls Fallsview, Tapestry by Hilton —Niagara Falls, ON
Demonstrated reading comprehension ability to assist guests with hotel and local tourism information. Promoting room upgrades, hotel amenities, and local…
$18.20 an hour
Quick apply
12d

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Respond to guest inquiries regarding hotel services, rates, and amenities via phone, email, and in person in a timely and professional manner.
Welcome guests and manage check-ins, check-outs, reservations, and room assignments efficiently.
Provide exceptional guest service by addressing inquiries, concerns, and special requests promptly.
Maintain accurate guest accounts, receipts, and financial records using Opera systems.
Verify daily financial transactions to ensure all accounts are balanced and supported by proper documentation.
Ensure proper functioning of front desk systems, equipment, and machinery; coordinate maintenance and repairs when necessary.
Maintain compliance with hotel policies, health and safety regulations, and security procedures.
Collaborate with other hotel departments to ensure a seamless guest experience.

EXPERIENCE AND SKILLS

· Minimum of 1–2 years of experience in a customer-facing role; previous hotel or hospitality experience is preferred.

· Experience with Opera PMS or similar hotel systems is considered beneficial.

· Strong communication, organizational, and problem-solving abilities.

· Comfortable handling cash, balancing transactions, and performing basic accounting-related tasks.

· Ability to support operational improvements that enhance efficiency and elevate guest satisfaction.

EDUCATION

· High school diploma or equivalent is required.

· Additional education in hospitality, business, or a related discipline is considered an asset.

SCHEDULE

Work hours will vary based on operational needs.

Candidates must be flexible and available to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Pay: $15.65-$16.65 per hour

Benefits:

Work Location: In person