x12 NEIGHBOURS COMMUNITY INC.
Community Facilitator
Neighbourly Homes | Saint John, New Brunswick
REPORTS TO
Manager, Neighbourly Homes Courtyard
LOCATION
Saint John, NB — Micro-Home Courtyard
EMPLOYMENT TYPE
Part-Time / On-Call
About 12 Neighbours
12 Neighbours Community Inc. is a human development organization helping people overcome poverty, homelessness, and other barriers to full, healthy, independent lives — and helping build a healthy, flourishing community. Our approach is trauma-informed, recovery-oriented, identity-rooted, person-centred, and strengths-based (T.R.I.P.S.), and it shows up in the way we support our neighbours and the way we work together as a team. We lead with our core values — Safety First, Wise Stewardship, Development, Gentleness, and Joy — in everything we do.
About Neighbourly Homes
Neighbourly Homes is a fully managed transitional housing community developed by 12 Neighbours Community Inc. We provide more than a place to stay — we foster a community where people can reconnect with stability, dignity, and belonging. Our Saint John site is a micro-home courtyard designed to offer low-barrier, wraparound support to individuals exiting homelessness. Relationships, routine, and respect are at the heart of what we do.
About the Role
The Community Facilitator plays a vital role in keeping the rhythm of the community steady. Working in collaboration with our full-time team, you'll provide consistent, on-the-ground presence and support — helping ensure the site is calm, clean, safe, and relationally grounded.
This role is a good fit for someone who's reliable, present, comfortable with people navigating complex realities, and can offer support and structure without judgment.
Key Responsibilities
Engagement & Participant Growth
- Support residents in moving toward stable, permanent housing through positive, goal-focused conversation.
- Listen, validate, and celebrate resident progress; learn residents' goals, needs, and interests and share what you learn with the leadership team.
- Build connection without giving cigarettes, tobacco, or other incentives — a strict no-smoking/vaping policy applies in the courtyard and all common areas.
Site Cleanliness & Safety Monitoring
- Conduct daily indoor and outdoor sweeps of common spaces, unit exteriors, courtyard, walkways, and entryways.
- Record findings in the Daily Walkthrough Log and flag maintenance or cleanliness issues to your Supervisor/Manager.
- Support residents in finding safe storage solutions for large or excess items to keep the courtyard clear and safe.
Food & Wellness
- Distribute meals and snack packs directly to residents, ensuring same-day delivery.
- If a resident is not home, safely leave the meal inside their unit — meals are not stored in the communal fridge.
- Report any food or wellness-related concerns to leadership.
Guest Unit Protocol
- Ensure guests sign in at Admin and pre/post-check guest units before and after use.
- Confirm visits occur only in the designated unit with the door closed.
- Report concerns or misuse to your Supervisor/Manager.
Room Wellness Checks
- Complete a full room wellness check weekly for each unit.
- Document outcomes in the Room Wellness Check Form and escalate concerns as needed.
Communication & Reporting
- Provide daily updates through the shared team spreadsheet.
- Notify leadership of urgent issues via SIGNAL and submit an Incident Report.
- Maintain accurate, timely, and confidential documentation practices.
Workplace Care & Organization
- Tidy stock rooms, the gathering lounge, and the office before shift end.
Professional Boundaries & Ethical Conduct
- Maintain healthy, professional boundaries with residents at all times.
- Do not enter personal relationships or communications outside work, or give/lend money, items, or transportation.
- Maintain confidentiality and a professional tone; document and escalate boundary concerns immediately.
Admin Building Security & Staff Coordination
- Ensure the Admin Building and office are never left unattended and doors remain locked at all times.
- Coordinate coverage with shift partners before leaving the Admin area.
Qualifications
To be considered, applicants must meet one of the following:
- A Personal Support Worker or Human Services diploma
- Completion of at least one year of post-secondary education in a relevant field
- 2+ years of direct experience in a related field (supportive housing, shelter, addictions, mental health, etc.)
Required
- Strong interpersonal and organizational skills
- Ability to follow established routines and safety procedures
- Reliable, consistent, and grounded in professional boundaries
- Comfort navigating conflict or crisis calmly and appropriately
- Proficient in basic written and verbal communication
- Comfortable using email and digital reporting systems
- Reliable transportation is required for shift flexibility
- Must pass a criminal record and vulnerable sector check
Certifications
Applicants must have, or be able to obtain prior to employment:
- Workplace Standard First Aid & CPR (8-hour course)
- Clear Criminal Record Check
- Clear Vulnerable Sector Check (including Social Development clearance)
The following are considered strong assets and may be supported through training if not yet held:
- Naloxone / Opioid Overdose Response Training
- Mental Health First Aid
- ASIST (Applied Suicide Intervention Skills Training)
- Non-Violent Crisis Intervention (NVCI)
- Trauma-Informed Practice Training
Working Conditions
- On-Call / Part-time, scheduled to support peak hours and shift transitions
- May include day (8–12 or 12–4), evening (4–8), or overnight (12 AM–8 AM) shifts
- Weekend and holiday rotation is required
The role involves:
- Supporting individuals with complex needs, including those who may be under the influence or experiencing mental health symptoms
- Navigating conversations that may involve trauma
- Responding to multiple priorities during busy shifts
- Celebrating moments of progress with residents, however small
12 Neighbours Community Inc. is an equal opportunity employer committed to building a diverse and inclusive team.
To apply, please submit your resume and cover letter to [email protected]
Job Type: Part-time
Pay: $23.50 per hour
Benefits:
Work Location: In person
