Site Manager – Neighbourly Homes
Location: 178 Thorne Avenue - Saint John, NB Position Type: Full-Time, 40-44 hours/week (rotating schedule) Reports to: Director of Neighbourly Homes Salary: $28/hour - Salary
About Neighbourly Homes
Neighbourly Homes is a fully managed transitional housing community developed by 12 Neighbours Community Inc. We provide more than a place to stay — we foster a community where people can reconnect with stability, dignity, and belonging. Our Saint John site is a micro-home courtyard designed to offer low-barrier, wraparound support to individuals exiting homelessness. Relationships, routine, and respect are at the heart of what we do.
About the Role
The Site Manager is the heartbeat of the courtyard — responsible for day-to-day operations, staff leadership, and maintaining a steady, supportive presence in the community. This role blends frontline relational work with operational coordination and team supervision.
You’ll work alongside full-time and part-time facilitators to ensure the site is safe, calm, and consistent — and that residents and staff alike feel seen, supported, and empowered.
Key ResponsibilitiesCommunity & Culture
- Be a consistent, grounded presence on-site, modeling care, clarity, and calm
- Build relationships with residents rooted in respect, trust, and healthy boundaries
- Support community programming and contribute to a warm, relational culture
- Attend and lead resident wellness inspections, staff debriefs, and community updates
Team Leadership
- Supervise full-time and part-time facilitators, ensuring they feel supported and set up for success
- Lead team scheduling and maintain a fair rotation across all shifts
- Onboard, train, and coach staff in trauma-informed, person-first practices
- Encourage open communication and team-wide accountability
Site Operations
- Oversee 24/7 coverage and ensure the site is well-maintained and welcoming
- Respond to incidents or concerns with confidence and compassion
- Ensure compliance with NB labour standards, including break scheduling, overnight premiums, and shift rest periods
- Coordinate shift transitions, meal break coverage, and consistent documentation
Qualifications
- Minimum 4 years of experience in housing, shelter systems, or community-based work
- Proven experience supervising staff in a 24/7 or shift-based environment
- Strong organizational skills and the ability to calmly manage shifting priorities
- Effective communicator with a relational, grounded leadership style
- Familiarity with housing-first, low-barrier, or harm reduction models is an asset
- Must pass a criminal record and vulnerable sector check
- Reliable transportation is required for shift coverage, emergencies, and on-call availability
Certifications
Applicants must have, or be able to obtain prior to employment:
- Workplace Standard First Aid & CPR (16-hour course)
- Clear Criminal Record Check
- Clear Vulnerable Sector Check (including Social Development clearance)
The following are considered strong assets and may be supported through training if not yet held:
- Naloxone / Opioid Overdose Response Training
- Mental Health First Aid
- ASIST (Applied Suicide Intervention Skills Training)
- Non-Violent Crisis Intervention (NVCI)
- Trauma-Informed Practice Training
Working Conditions
- Full-time, 40-44 hours/week on a rotating schedule, including day, evening, overnight, weekend, and holiday shifts
- Must be available to respond to on-call and emergency needs
- Participation in all-staff meetings, debriefs, and training sessions is required
- Meal breaks and rest periods follow NB Employment Standards Act
- The role involves:
- Supporting individuals with complex needs, including those who may be under the influence or experiencing mental health symptoms
- Navigating conversations that may involve trauma
- Responding to multiple priorities during busy shifts
- Celebrating moments of progress with residents, however small
Pay: $28.00 per hour
Benefits:
- Casual dress
- Dental care
- Flexible schedule
- Mileage reimbursement
- On-site parking
Work Location: In person
