saint john, nb guest service agent Jobs – 6 Openings This Week

Guest Service Agent
Saint John Harbourfront Hotel —Saint John, NB
- $19.93 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Wellness program
- Disability insurance
Quick apply
Front Desk Agent
Travelodge Suites Saint John —Saint John, NB
- From $15.90 an hour
- Part-time
- Customer service
- Microsoft Office
- Hotel
- Dental care
- Life insurance
Quick apply
14d
Front Desk Agent
Crowne Plaza Saint John Harbour View —Saint John, NB
- $15.65–$16.65 an hour
- Part-time
- Microsoft Word
- Hospitality
- English
- Dental care
Quick apply
4d

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Front Desk Agent
Crowne Plaza Saint John Harbour View —Saint John, NB
Comfortable handling cash, balancing transactions, and performing basic accounting-related tasks. Respond to guest inquiries regarding hotel services, rates,…
$15.65–$16.65 an hour
Quick apply
4d
Front Desk Agent
Travelodge Suites Saint John —Saint John, NB
Promptly answer the telephone using positive and clear communication. Greet customers immediately with a friendly and sincere welcome. A few "must have's";
From $15.90 an hour
Quick apply
14d

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Full-time Guest Service Agent
Omni Hotels & Resorts —Toronto, ON
Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering…
$27.42–$30.38 an hour
Quick apply
Guest Service Agent
Easton's Group of Hotels Inc. —Toronto, ON
Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and…
$23.41–$25.17 an hour
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Guest Service Agent

Saint John Harbourfront Hotel
Saint John, NB

Quick apply

Job details

Permanent | Part-time

Benefits

Extended health care
Wellness program
RRSP match
Disability insurance
On-site gym
Dental care
Paid time off
Company events
Employee assistance program
Vision care
Life insurance

Skills

Hospitality
Computer operation
Customer service
Post-secondary education
High school diploma or GED
Guest services
Hotel experience

Full job description

JOB DESCRIPTION:

· Provide superior guest service, assist guests with check-in and check-out and handle all guest account transactions.

· Answer telephone calls in a clear, friendly manner and assist callers over the telephone.

· Reservation duties range from assisting callers with booking reservations, maintaining Hotel room rates and maximizing Hotel revenues.

· Provide information on hotel facilities, services and the surrounding areas.

· Address guest concerns and issues.

· Complete daily check list and other assigned duties and tasks.

· Maintain float and complete shift audits.

· Follow emergency and safety procedures.

JOB REQUIREMENTS:

· Hospitality standards must be used at all times; eye contact, smile, speak first to guests, engage in polite conversation and use the guest surname.

· Must possess superior customer relation skills and the ability to set a positive example of service and integrity at all times.

· A spontaneous desire to delight and provide excellent guest service is essential

· Must be friendly, outgoing and demonstrate positive behaviours.

· Must be approachable and a team player.

· Self-motivated and able to work productively with minimal supervision.

· Must be capable of researching and resolving numerical problems in addition to maintaining accurate cash transaction records.

· Excellent personal presentation.

PHYSICAL JOB REQUIREMENTS:

· Ability to stand for long periods of time.

· Continuous use of a computer.

· Must have a great deal of energy and enthusiasm.

EXPEREINCE and SKILLS:

· One to two years experience in a customer service role dealing with the public. Hospitality experience would be considered an asset

· Proficiency in Stay in Touch or other PMS an asset.

EDUCATIONAL REQUIREMENTS:

· Grade 12 (or equivalency) required

· Post secondary education in hospitality or other related field an asset

WORK SCHEDULE: Shifts will vary

Must be available to work days, evenings, holidays, and weekends.

Job Types: Permanent, Part-time

Pay: $19.93 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
Paid time off
RRSP match
Vision care
Wellness program

Experience:

Hotel & Accommodations Guest Services Staff: 1 year (preferred)
customer service: 1 year (preferred)

Work Location: In person

Quick apply

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