saint john, nb inbound customer service representative Jobs – 16 Openings This Week

Member Service Representative
CAA Atlantic Limited —Saint John, NB
- $33,680–$50,521 a year
- Full-time
- Bilingual
- Customer service
- English
4d
Remote Inbound Customer Service Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Bilingual Member Service Representative
CAA Atlantic Limited —Saint John, NB
- $33,680–$50,521 a year
- Full-time
- Bilingual
- Customer service
- English
4d
Remote Inbound Customer Service Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Full-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —New Brunswick
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Part-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —New Brunswick
- $15.90 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
DIT - Billing and Sales Representative (NB)
Connex Telecommunications Inc. —New Brunswick
- $16 an hour
- Full-time
- Customer service
- Windows
- Typing
- Dental care
- Vision care
Quick apply
10d

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Contact Centre Representative - Hybrid
Neptune Technology Group —Mississauga, ON
This hybrid position involving work from the office as well as work from home is responsible for answering customer inquiries, scheduling installation…
$35,000–$37,000 a year
Quick apply
Customer Service Representative (Bilingual)
Lactalis Canada —Mississauga, ON
·Process all incoming orders with respect to all areas of order management by receiving inbound and outbound calls, faxes, and electronic orders, analyzing the…
From $62,000 a year
Quick apply
11d

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Member Service Representative

CAA Atlantic Limited
Saint John, NB

Apply Now

Job details

Full-time
4 days ago

Skills

Bilingual
French
Customer service
English
Microsoft Office
High school diploma or GED
Typing
Communication skills

Full job description

CAA Atlantic (https://atlantic.caa.ca/) is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B.

CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world. We are also proud to be recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital (https://waterstonehc.com/canadas-most-admired/canadas-most-admired-corporate-cultures/corporate-culture-winners/).

"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor

To learn more about the CAA Atlantic employee experience visit us online:

Careers CAA Atlantic- Work With Us - https://atlantic.caa.ca/about/careers/work-with-us
Careers CAA Atlantic- Team Member Stories - https://atlantic.caa.ca/about/careers/team-member-stories

Are you someone who enjoys interacting with people? Are you someone whose natural motive is to help others? Are you savvy with digital mapping technologies? Do you easily adapt to using new technologies and processes? If yes, then look no further!

In this position you will play a critical role in supporting CAA Atlantic members when they need us most! Working in a fast‑paced, people‑first environment, you'll be the first point of contact for members requesting roadside assistance across Atlantic Canada.

You with full time hours within our Roadside Contact Center means you will interact and support thousands of members traveling throughout Atlantic Canada needing immediate roadside help.

As a Member Service Representative, you'll provide calm, clear, and compassionate support by answering inbound calls, responding to call‑back requests, and ensuring members feel reassured and cared for during stressful situations. This role offers meaningful, real‑world customer service experience while working at one of Atlantic Canada's Top Employers (2025) organization known for helping people travel safely and confidently.

You will use digital mapping and dispatch systems to accurately pinpoint the member's exact location, and coordinate assistance with service providers. You'll also respond to general membership inquiries, complete required clerical documentation, and work collaboratively with your teammates to ensure smooth operations across all shifts.

This opportunity is located within Saint John, NB. You will be supported through hands-on training and regular coaching from your supervisor, helping you to build more confidence in your ability to manage one‑on‑one customer interactions.

Don't wait, apply today and take part in making a positive impact for thousands of members right here in Atlantic Canada!

Responsibilities

This is a shift rotation position, and the Contact Center is open 7 days a week, 365 days a year with working hours from 6:00AM to 11:00PM AST
Answer inbound requests and call back requests for Roadside Assistance
Adhering to CAA Atlantic Terms and Conditions
Accountable to deliver on several Key Performance Indicators (Quality, Accuracy, Productivity)
Work as part of a shift rotation
Answer general Membership inquiries
Clerical paperwork
Other duties as required

Qualifications

High school diploma or equivalent
Bilingual (English/French), is an asset
Proficient using digital mapping solutions, even better if you're experienced with Google Maps!
Previous work experience (volunteer work counts!) in customer service - any industry
Ability to work and contribute to a team environment
Ability to work independently one-on-one with a customer
Strong communication and interpersonal skills
Effective listening, strong decision making and problem-solving skills
Ability to exercise good judgement and prepared to handle difficult situations
Ability to demonstrate empathy with members
Competent in Microsoft Office and a strong working knowledge of computer applications and typing skills
Comfortable with repetitive routines

Pay: $33,680.00-$50,521.00 per year

Work Location: In person

Apply Now

Refine Your Search

inbound customer service representative jobs in saint john, nb

Member Service Representative

Remote Inbound Customer Service Representative

Bilingual Member Service Representative

Remote Inbound Customer Service Representative

Remote Call Center Representative

Remote Call Center Representative

WAH Call Centre Representative (Urgently Hiring)

Remote Inbound Call Center Representative

Remote Call Center Representative

WAH Call Centre Representative (Urgently Hiring)

Remote Call Center Representative

Remote Inbound Call Center Representative

DIT - Billing and Sales Representative (NB)

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