About Us
1 Clean Air is a leading provider of air duct cleaning, HVAC, mold, and insulation services across Ontario and Québec, serving residential, commercial, industrial, and governmental clients. Since 1985, we have built our reputation on quality, integrity, and customer care, helping customers maintain clean, healthy, and energy-efficient indoor environments.
Position Overview
We are looking for a motivated, hands-on Call Center Supervisor to support the day-to-day performance of our sales and customer service team. Reporting to the Call Center Manager, you will run the floor: coaching reps in real time, monitoring daily activity, keeping the team sharp on our services, and acting as the first point of support and escalation.
This is an ideal step-up role for a strong senior representative or team lead ready to move into people leadership. Formal management experience is not required — we care most about your ability to coach, your work ethic, and your willingness to learn our business inside and out. We are a technology-forward operation, so curiosity about AI and automation tools is a welcome bonus.
Key Responsibilities
Floor Supervision & Real-Time Coaching
- Monitor live calls and provide in-the-moment feedback and support to reps on the floor.
- Act as the first point of escalation for difficult calls and customer situations.
- Run short daily huddles and check-ins to keep the team focused and motivated.
Performance Monitoring
- Track daily activity — call volume, booking and close rates, follow-ups, and quality — and flag trends to the Call Center Manager.
- Help reps hit their individual targets through practical, day-to-day guidance.
- Support quality assurance by reviewing calls and reinforcing our standards.
Product & Service Knowledge (Learn & Reinforce)
- Build and maintain strong knowledge of our services — air duct cleaning, HVAC, mold remediation, and insulation.
- Help reps apply scripts, FAQs, and objection-handling guides consistently and confidently.
- Keep the team current on active offers, promotions, and service details.
Tools, CRM & Coordination
- Keep reps working correctly and consistently in the CRM and phone system.
- Support scheduling, follow-up, and smooth hand-offs between the team and dispatch.
- Help onboard and ramp new representatives.
- Be open to learning and using AI and automation tools that make the team faster and more effective.
Qualifications
- 2+ years of call center or customer service experience, ideally in a sales-driven environment.
- Strong sales skills.
- Availability 24/7 and ability to step in beyond working hours.
- Some team lead, senior representative, or mentoring experience is preferred — formal management experience is not required.
- A genuine interest in coaching and developing others.
- Comfort with CRM and phone systems; familiarity with data and dashboards is an asset, and curiosity about AI or automation tools is a plus.
- Willingness and aptitude to learn our service offerings in depth.
- Strong organizational skills and the ability to stay calm and effective in a fast-paced environment.
- Good communication and interpersonal skills; bilingualism in English and French is required.
- Proficiency with Microsoft Office.
Why Join Us
- Join a reputable, fast-growing company with a strong presence in Ontario and Québec.
- A clear step-up opportunity with a genuine path toward a Call Center Manager role.
- Work in a technology-forward environment where AI and automation are encouraged.
- Collaborative, supportive, and family-oriented culture.
- Hands-on mentorship and professional development.
- Competitive salary and benefits package.
Pay: $45,000.00-$65,000.00 per year
Application question(s):
- Have you held a team lead, senior representative, or mentoring role? If so, briefly describe it.
- What CRM and phone systems have you used?
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How comfortable are you learning and adopting new software tools, including AI-based tools?
Experience:
- Call Center/Customer Service: 3 years (required)
Language:
- French and English (required)
Work Location: Remote
