CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world.
"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
The System Administrator & Security Analyst will be a core member of the Enterprise Solutions team, responsible for maintaining and supporting the organization's infrastructure and security environment. In close partnership with the Director of Information Security & Infrastructure, this role will help support and deliver scalable, secure, and resilient technology capabilities that enable CAA Atlantic's strategic and operational objectives.
Ideal candidates will bring a proactive, "go-getter" mindset, a strong desire to contribute to organizational success, and a passion for working in a dynamic, collaborative team environment. They will be energized by complex challenges and committed to ensuring infrastructure and security solutions are reliable, high-performing, and aligned to evolving business needs, while supporting continuous improvement and innovation.
Responsibilities
nfrastructure & Operations
- Maintain and optimize enterprise infrastructure across our full enterprise architecture and environments to ensure reliability, scalability, and performance aligned to business needs.
- Administer servers, networks, enterprise applications, and end-user environments (including mobility platforms such as smartphones and tablets).
- Manage core infrastructure services including firewalls, VPN access, wireless networks, and system availability.
- Support change management and operational processes to ensure consistency, security, and service quality across all IT systems.
Cybersecurity & Risk Management
- Support the execution and continuous improvement of the organization's cybersecurity program.
- Develop and maintain security policies, standards, operating procedures, and awareness materials.
- Lead or contribute to enterprise vulnerability and patch management processes.
- Stay current with emerging threats, best practices, and technologies, including evolving areas such as AI security.
- Identify opportunities to leverage AI to automate operations, monitoring, or security workflows
- Support secure adoption of AI tools within infrastructure and IT operations
- Contribute to evaluation of emerging AI technologies
Incident Response & Resilience
- Participate in and, where appropriate, lead incident response activities, working closely with internal teams and external Security Operations Centre (SOC) partners.
- Support incident preparedness through simulations, response planning, and continuous improvement of response capabilities.
Governance, Compliance & Reporting
- Support internal and external security audits, regulatory compliance activities, and third-party risk management.
- Develop and report on key performance indicators (KPIs) and security metrics for leadership, including the Executive team.
- Provide input into enterprise information security strategy, policy, and service delivery.
Continuous Improvement & Innovation
- Proactively identify opportunities to enhance infrastructure performance, security posture, automation, and operational efficiency.
- Contribute to cross-functional initiatives, providing expertise in infrastructure, cloud, and cybersecurity to support business transformation.
- Support the secure adoption of emerging technologies, ensuring alignment with organizational governance and risk management practices.
Collaboration & Support
- Work collaboratively across IT and business teams to understand requirements and deliver effective solutions.
- Provide occasional support for Tier 1 service desk activities during peak periods or team coverage needs.
- Manage vendor relationships and support contract coordination where required.
- Participate in an on-call rotation to support business continuity.
AI & Emerging Technology
- Support secure adoption and operation of AI-enabled technologies
- Contribute to AI risk assessments, governance, and compliance activities
- Stay informed on AI trends, risks, and best practices
Qualifications
- Completed bachelor's degree in computer science/software engineering or College Diploma in a related technology field
- 8+ years working in a dynamic IT Ops environment
- Experience with Azure Administration would be a strong asset.
- Experience or certification with industry recognized certifications and standards such as ITIL, NIST, OWASP, etc. would be an asset.
Pay: $68,000.00-$102,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Work Location: Hybrid remote in Saint John, NB
